ASHLEY Licea
Sheboygan,WI
Summary
Responsible professional with several years of experience in fast-paced service settings. I enjoy keeping customers happy and supporting team success. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient work. Ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Waitress
Venes pancake house
Sheboygan, WI
06.2024 - Current
- Organized take-out orders efficiently according to customer requests.
- Communicated daily to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Housekeeper
Destination Kohler
Sheboygan, WI
09.2019 - 06.2023
- Reported any maintenance issues or damage to supervisors immediately.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Provided information about hotel services upon request from guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Provided assistance to guests throughout their stay.
Education
High School Diploma -
North High School
Sheboygan06-2019
Skills
- Customer Service
- Guest Relations
- Menu Recommendations
- Order Accuracy
- Relationship Management
- Organizational Systems
Languages
Spanish
Native/ Bilingual
Timeline
Waitress
Venes pancake house
06.2024 - Current
Housekeeper
Destination Kohler
09.2019 - 06.2023
High School Diploma -
North High School