Ashley Linder
Olympia,WA
Summary
Forward-thinking analyst and customer care professional with extensive experience in fast-paced, challenging environments. Demonstrates success in handling high volume workloads while maintaining a focus on quality production, excellent communication, and optimizing operational processes. Adaptable and dependable in both team settings and unsupervised work, with a talent for quickly mastering new skills, multitasking, and managing multiple concurrent deadlines.
Overview
5
5
years of professional experience
Work History
Legal Aide/Public Records Assistant
Office of the Governor, State of Washington
09.2024 - Current
- Assist legal affairs coordinator process and issue extradition warrants in affiliation with the Attorney General's office.
- Assist legal affairs coordinator update and maintain pardons and clemency petitions information on SharePoint in affiliation with the Attorney General's office.
- Assist legal affairs coordinator maintain and update trackers and website for current flag lowering, executive orders, proclamations, and judicial appointments and resignations.
- Assist with PDC agency lobbying quarterly report.
- Log public records requests in CRM and update office trackers and folders with new request information.
- Assist public records director with responsive record searches and collection.
Executive Analyst
Office of the Governor, State of Washington
03.2024 - Current
- Analyze incoming constituent correspondence for concerns and information requests.
- Integrate constituent correspondence into CRM system.
- Act as a liaison for vulnerable populations for access to resources provided by the state through casework referrals and follow-ups.
- Maintain communication with Washington State Patrol, Public Records and Legal departments for hardcopy correspondence issues.
- Process, format, edit, and issue ceremonial proclamations, which includes communicating with policy advisors for approval of proclamation subject, language and statistics.
- Process and issue ceremonial letters on behalf of the Governor to commemorate milestones (birthdays, anniversaries, retirements, awards, etc.) in peoples lives.
- Maintain, update and issue the Washington state information packet and autograph requests made by students and tourists throughout the country.
- Provide back-up support to office caseworker, receptionists and director when needed.
- Oversee daily work of office assistant.
Front of House Supervisor
Ridgewells Catering at the U.S. Open
06.2021 - Current
- Set up corporate sponsored tent for the U.S
- Open at Torrey Pines
- Created and implemented training program under narrow deadlines
- Directly supervised and motivated high performing service staff
- Responsible for daily-inventory, ordering, and service of food and beverage for NBC's talent and guests
- Developed strong relationships with team, guests, vendors, and event organizers through strong and positive communication
Bartender
Emperors Palace
09.2019 - Current
- Oversee bar operations including but not limited to: developing strong relationships with customers, sanitation, inventory, adhering to liquor and gambling laws
- Provide prompt, courteous, and reliable service with a customer focused attitude
- Skilled in using multiple point of sale (POS) systems to process food and beverage orders, as well as pull-tab gambling transactions
- Perform cash handling and cash register functions daily
- Anticipated customer and restaurant need by consistently evaluating the work environment
- Responsible for maintaining keys and alarm codes for opening and closing restaurant
- Listen and resolve customer complaints and concerns
Education
ASSOCIATE OF ARTS -
SOUTH PUGET SOUND COMMUNITY COLLEGE
OLYMPIA, WA01.2003
DIPLOMA -
CAPITAL HIGH SCHOOL
OLYMPIA, WA06.2001
Skills
- Process Optimization
- Strategic Planning
- Critical Thinking
- Ethics and integrity
- Adaptability
- Time Management
- Detail-oriented
- Effective Communication
- Strong Organizational Skills
- Customer Service
- Multi-tasking
Software
- Microsoft 365
- Google Workspace
- Outlook
- Leidos IQ (CRM)
- Granicus Gov QA (CMS)
- Sharepoint
- Microsoft Teams
- Zoom
- Payment processing and e-commerce systems
- Tab King
References
- Quan Hoang, Food Administrator/ Executive Chef, WA State Dept. of Corrections, 360-239-3574, Quan.hoang@doc1.wa
- Brad Hendrickson, Secretary of the Washington State Senate(Retired), 360-280-0669
- MIchael Myers, General Manager, Emperors Palace 360-352-0777
Timeline
Legal Aide/Public Records Assistant
Office of the Governor, State of Washington
09.2024 - Current
Executive Analyst
Office of the Governor, State of Washington
03.2024 - Current
Front of House Supervisor
Ridgewells Catering at the U.S. Open
06.2021 - Current
Bartender
Emperors Palace
09.2019 - Current
ASSOCIATE OF ARTS -
SOUTH PUGET SOUND COMMUNITY COLLEGE
DIPLOMA -
CAPITAL HIGH SCHOOL
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