Ashley L. Knight
Avalon,CA
Summary
Responsible and dedicated animal care professional with proven abilities in client education. Meets patient needs with compassion. Offers excellent time management, multitasking, conflict resolution, and organizational skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
03.2022 - 07.2026
- Coordinated client appointments and scheduled veterinary services to enhance client experience and efficiency.
- Processed payments and resolved billing inquiries, fostering positive client relationships and loyalty.
- Maintained accurate client records and ensured data entry compliance in systems.
- Educated clients on preventive care and wellness programs, empowering pet owners to make informed health decisions.
- Implemented feedback systems to improve service quality and client experiences.
- Handled pet admissions and discharges, fostering a welcoming environment for clients and their pets.
- Assisted veterinarians in examining and treating various animal species.
- Administered medications and vaccinations under the supervision of veterinarians.
- Educated pet owners on proper care and medication administration for their animals.
Studio Manager
Dance 1/ Redondo Ballet
04.2019 - 03.2020
- Managed daily studio operations and scheduled classes for various dance programs.
- Monitored daily operations within the studio environment.
- Facilitated communication between instructors, students, and parents to ensure clarity regarding schedules. between instructors, students, and parents regarding schedules.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Developed promotional materials to enhance community engagement and enrollment.
International Account Manager
Pleaser USA
10.2018 - 12.2018
- Managed relationships with international clients across diverse markets.
- Coordinated product launches and marketing strategies for global distribution.
- Analyzed sales data to inform strategic decision-making initiatives.
- Reached out to accounts to measure customer satisfaction and increase revenue.
Store Manager/Social Media Marketer/Shipping Consultant
Remix Vintage Shoes
10.2015 - 05.2018
- Executed retail sales duties while enhancing customer experience through daily interactions.
- Managed assistant managerial duties, including document preparation, scheduling, and supply procurement to support operational efficiency.
- Maintained files, conducted data entry, and managed filing systems for in-store and online operations.
- Managed sensitive information securely and completed administrative projects.
- Provided information and assistance in-store and through the web store.
- Utilized independent problem-solving techniques to resolve administrative issues.
- Packed and shipped orders placed through the web store.
Store Manager
Villains Vintage Clothing/Black Kat Clothing
07.2013 - 06.2015
- Oversaw store operations and managed model and vintage clothing buying for two retail locations.
- Provided information and assistance in-store and through the web store.
- Managed confidential information securely and completed administrative projects.
- Delivered information and support to customers in-store and via online platform.
- Utilized independent problem-solving techniques to resolve administrative issues.
Education
Associate of Science - Social and Behavioral Sciences
Pasadena City College
Pasadena, CASome College (No Degree) - English, Literature, and History
Oxford University
Oxford, EnglandSkills
- Client relationship management
- Scheduling and coordination
- Appointment scheduling
- Time management technique
- Clear communication skills
- Verbal and written communication
- Team collaboration skills
- Organizational skills
- Training and development
- Medical terminology
- Medication administration
- Client education
- Patient history documentation
- Conflict resolution
- Problem solving
- Time management
Certification
- Certificate in Seizure Training for School Personnel, Epilepsy Foundation, 01/01/20
- Certificate in Chimpanzee Behavior and Conservation, Duke University, 01/01/20
- Fear Free Certified Professional, 01/01/24, Completed 9 hours of veterinary education with stringent testing and annual continued education requirements. Fear Free Certified Professionals prioritize pets’ physical health and emotional wellbeing.
Timeline
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
03.2022 - 07.2026
Studio Manager
Dance 1/ Redondo Ballet
04.2019 - 03.2020
International Account Manager
Pleaser USA
10.2018 - 12.2018
Store Manager/Social Media Marketer/Shipping Consultant
Remix Vintage Shoes
10.2015 - 05.2018
Store Manager
Villains Vintage Clothing/Black Kat Clothing
07.2013 - 06.2015
Associate of Science - Social and Behavioral Sciences
Pasadena City College
Some College (No Degree) - English, Literature, and History
Oxford University