Ashley Llamas
Bell Gardens,CA
Summary
Experienced Patient Service Representative with a track record of enhancing patient satisfaction at RadNet through exceptional customer service and HIPAA-compliant data management. Demonstrated expertise in insurance verification and problem-solving, improving office efficiency and patient care. Fluent in basic medical terminology and bilingual, adept at handling high-pressure situations with professionalism and attention to detail.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
RadNet
Lakewood, CA
03.2023 - Current
- Greeted and registered patients in a friendly and service-oriented manner for all modalities. (MRI, CT, Ultrasound, Mammograms, Breast/Thyroid Biopsies, X-Rays, DEXA Bone Scans)
- Obtained and verified proper insurance and patient information
- Collected co-pays, co-insurance, deductibles and fees.
- Answer and transferred incoming calls from patients and provider offices.
- Scheduled, rescheduled, or canceled new or current patients and notify staff of changes when necessary.
- Gave patients appropriate orientation for preparatory and safety protocols for all modalities.
- Coordinated with back-office staff for timely and effective care of patients
- Copied and uploaded medical records or images on a CD following HIPAA rules and regulations
- Prepped, organized and revised doctor orders, authorizations, ICD codes, CPT codes and previous reports to see if patient is ready for thyroid biopsy.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used RIS Management to schedule appointments and check patients in.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Utilized knowledge of electronic medical record systems and medical terminology.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Office Clerk
National Retail Transportation
Fontana, CA
10.2021 - 09.2022
- Worked closely with terminal managers providing input on different strategies and innovating existing procedures to ensure things run smoothly with clients.
- Ability to interpret and apply company policies and procedures.
- Kept records of bill of ladings, proof of deliveries, employee timesheets, invoices, and forklift driver certifications
- Kept track of all inbound/outbound trailers through the AS400 software and created a spreadsheet daily updating 2x a day giving managers overview of what should be prioritized
- Logged in all mistakes holding back productivity and emailing them to terminal manager at the end of every week.
- Occasionally assist receptionist with taking down information for them to schedule appointments with carriers for drivers to drop off loads
Customer Service Representative
American Asphalt Company Inc
Riverside, CA
01.2021 - 08.2021
- Kept accurate records of all interactions including customer names, addresses, phone numbers, and credit card information.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Used Acumatica software to add account payable invoices.
- Answered an average of 40 calls a day from unsatisfied residents related to work being done on streets near their residence.
- Read physical maps as well as Google Maps to help guide residents around construction projects to park their vehicles and what alternate routes to take.
- Filed contracts by city and job number.
- Filed receipts used with company credit cards.
Education
Certificate - Electrocardiograph Technology
California School of Health Sciences
AnaheimHigh School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2019
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Attention to detail
- Bilingual
- Problem-solving abilities
- Active Listening
- Verbal Communication
- Data Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
RadNet
03.2023 - Current
Office Clerk
National Retail Transportation
10.2021 - 09.2022
Customer Service Representative
American Asphalt Company Inc
01.2021 - 08.2021
Certificate - Electrocardiograph Technology
California School of Health Sciences
High School Diploma -
Bell Gardens High School