Ashley Loftis

Coordinated patient care, Staff training, Lead team to provide quality care, scheduling, Managing Staff assignments, documentation, communication, ensuring client satisfaction, and office tasks- including faxing and filing, to enhance workflow and regulatory compliance.

• Mentored and trained new staff on best practices in direct support and person-centered care methodologies.
• Developed individualized support plans, promoting autonomy and skill development among residents.
• Implemented behavioral intervention strategies to enhance resident engagement and quality of life.
• Monitored progress towards personal goals, providing feedback to clients and families for continuous improvement.
• Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.

Assisted in scheduling staff for hospice unit. Supported development of patient care plans. Advocated for families requiring assistance. Provided direct patient care. Managed documentation and supply calls.

• Streamlined workflow processes, resulting in improved service response times and client satisfaction.
• Mentored and trained staff on best practices for patient management and compliance standards.
• Oversaw budget management, ensuring resource allocation aligned with organizational goals and priorities.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.

Assisted individuals with developmental and physical disabilities in daily hygiene routines. Supported medication administration and meal preparation. Aided in housekeeping tasks, transportation to doctor visits, grocery shopping, and insurance verification.