Ashley Logan
Queen Creek,AZ
Summary
Seeking a challenging yet fulfilling role as a business professional or customer service agent with a company, where I can deploy my leadership abilities; working in a challenging environment and gain good experience. Offering over 10+ years of exceptional knowledge of Human Resources, Compliance, Customer Service and Payroll in order to orchestrate a great client experience.
Overview
18
18
years of professional experience
Work History
Payroll Specialist
Harbor Freight Tools
01.2023 - Current
- Gather information on hours worked for each employee
- Calculate the correct amount incorporating overtime, deductions, bonuses etc
- With assistance of a computer system
- Receive approval from upper management for payments when needed
- Prepare and execute pay orders through an electronic system or distribute paychecks
- Administer statements of payment to personnel either electronically or on paper
- Process taxes and payment of employee benefits
- Keep track of hour rates, wages, compensation benefit rates, new hire information etc
- Address issues and questions regarding payroll from employees and superiors
- Prepare reports for upper management, finance department etc.
Senior Payroll Analyst
SnapNurse
09.2021 - 11.2022
- Focal point for all labor contract renewals impacting payroll - reviews contract and works closely with payroll manager, IT and payroll outsourcer to test and implement relevant changes in payroll and time & labor tables, changes to union dues calculations where applicable
- Maintain current and accurate payroll balance sheet account reconciliations for all payroll transactions federal, state, and local taxes
- Works closely with employees, payroll manager, help desk staff, IT and payroll outsourcer to resolve complex payroll matters
- Support initiatives identified by Global Payroll Compliance team to enhance controls in processes across Global Payroll
- Run Garnishment Reports
- Assists Payroll Manager with the development and maintenance of internal client policy documentation related to payroll processing
- Provides recommendations on changes to policy, procedures or rules that influence or affect the administration of payroll, and communicates recommendations and business decisions to the Payroll Manager, as appropriate
- Remittances for third party deductions withholding tax and employer payroll tax as required by our business processes federal, state, and local taxing authorities
- Stays current on Federal, state and local laws influencing payroll matters
- Reviews all requests for new pay and deduction types, analyzes impacts to system and downstream recipients, obtains approvals from payroll manager, then works with IT and payroll outsourcer to test and implement changes
- Review and resolve payroll discrepancies and/or employee questions timely and accurately.
Business Operations Manager
Brookdale Senior Living
03.2020 - 09.2021
- Analyzed and optimized daily operations including bookkeeping, payroll, supplies, and other clerical services
- Supervised team of 5+ clerical staff to ensure workflow is well-prepared and ran smoothly by assisting with monthly department budgets
- Oversees the day-to-day operations of the business office, including staffing coverage and management
- Evaluates office production, revises procedures, and devises new forms to improve efficiency of workflow
- Processes orders for all necessary equipment and supplies
- Orders within budgetary guidelines and maintains inventory control
- Accounts for administrative budget and provides reports to management as requested
- Promotes personal and professional growth of staff and conducts performance reviews
- Places ads; interviews and makes hiring decisions regarding open positions
- Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns
- Reviews weekly payroll reports and addresses associate payroll concerns
- Completes or assists with special projects as requested by community or senior management
- Maintains associate personnel files
- Completes staff training and orientation as needed.
Credentialing Lead
CVS/Coram Healthcare
01.2017 - 12.2019
- Maintained regular cooperation and compliance with all regulatory, accrediting, and membership-based organizations
- Assisted to ensure that all personnel and services adhere to facility and staff policies, department guidelines, regulations, and government laws
- Collected and processed verification and accreditation information, and thus must constantly maintain and update accurate databases for both practitioners and facilities
- Maintained close communication with all appropriate practitioners to ensure that records are up-to-date and consistent.
Senior Accounts Receivable Representative
CVS/Coram Healthcare
01.2017 - 12.2019
- Responsible for posting revenues by verifying and entering transactions form lock box and local deposits, updating receivables by totaling unpaid invoices and maintaining records by debits, and credits
- Verified validity of account discrepancies by obtaining and investigating information from branches, customer service departments, and from customers
- Resolved valid or authorized deductions by entering adjusting entries
- Including investigating and resolving invalid or unauthorized deductions by following pending deductions procedures, collections by examining customer payment plans, payment history and coordinating contact with billing
- Summarized receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing reports and protects the organization's value by keeping information confidential.
Quality Analyst/Team Lead
TriWest Healthcare Alliance
07.2015 - 01.2017
- Responsible for helping to provide leadership with consulting services in the areas of performance improvement; process and program re-engineering; quality management, improvement and accreditation; service excellence; and process integration
- Maintained and manage multiple projects and production activities simultaneously in a fast-paced, high-intensity environment
- Reviewed chart documentation to ensure patient meets medical policy guidelines
- Reviewed incoming authorization requests according to urgency
- Website or by phone
- Maintained individual payer files to include up to date requirements needed to successfully obtain authorizations.
Bus Drive/Behavioral Health Technician
Desert Choice Transport
10.2014 - 05.2015
- Responsible to provide safe, orderly and efficient transportation services
- Assured a safe and orderly ride while assisting students with seating, safety and behavioral concerns
- When serving as an aide, support is provided to the driver as needed, both during routine activities and during emergencies.
Central Intake Coordinator
Banner Health Systems
04.2013 - 06.2014
- Handle incoming referrals for new orders, refills, and requests for services in a fast paced atmosphere
- Received and verified orders, initiates insurance verification, filling request for medical records and gathering all information necessary for pre-certifications, authorizations, and certificates of medical necessity
- Ensured that each patient met admission criteria
- Provided on-going follow-up of referrals up to and following, patient discharge and treatment plans
- Facilitated problem solving with patients, referral sources, insurance companies, and clinical staff
- Assisted in the maintenance and communication of changing payor and referral source information specific to coordination of referral needs as well as completing and entering daily EMR data.
Unit Clerk-Hematology Oncology/Team Lead
Children’s Hospital of Alabama
07.2012 - 01.2013
- Performed a variety of clerical tasks in support of nursing services of special care and medical surgery departments
- Interacted with patients, guest and other members of the patient care team in order to support the delivery of excellent patient care.
Eligibility Specialist/Coder
Express Scripts
09.2007 - 03.2009
- Opened orders as needed, verified eligibility through Medicare and Medicaid
- Assigned codes to diagnoses and procedures, using ICD and CPT codes
- Ensured codes are accurate and sequenced correctly in accordance with government and insurance regulations
- Followed up with the provider on any documentation that is insufficient or unclear
- Communicate with other clinical staff regarding documentation
- Search for information in cases where the coding is complex or unusual
- Receive and review patient charts and documents for accuracy.
Admitting Rep.
St. Johns Mercy Medical Center
06.2006 - 12.2006
- Patient intake to emergency room services, outpatient diagnostic testing and radiology center
- Utilized Cerner and Star registration software program.
Education
Diploma -
Hazelwood East High School
St Louis, MOSkills
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Payroll administration experience
- Telephone and email etiquette
- ADP
- Audit Support
- Data auditing assistance
- Microsoft Office
- Customer Service
- Payroll Reconciliation
- Data Entry
- Excel proficiency
- Pay Adjustments
- E-Mail and Telephone Communication
- Timecard Management
- Records Management
- Employee Training
- Timekeeping
- Remote Conferencing
- Vacation and Leave Tracking
- Discrepancy Reconciliation
- Kronos Workforce Payroll
- Reviewing data
- Conflict Resolution
- Automated and Manual Check Processing
- Time Tracking and Review
- Wages and Deduction Calculation
- Employment Verification
- Decision-Making
- Attention to Detail
- General ledger posting
- Exceptionally organized
- Collaborative team member
- Office systems management
- Processing garnishments
- Exceptional Microsoft Excel skills
- Payroll Auditing
Languages
English
Native or Bilingual
Timeline
Payroll Specialist
Harbor Freight Tools
01.2023 - Current
Senior Payroll Analyst
SnapNurse
09.2021 - 11.2022
Business Operations Manager
Brookdale Senior Living
03.2020 - 09.2021
Credentialing Lead
CVS/Coram Healthcare
01.2017 - 12.2019
Senior Accounts Receivable Representative
CVS/Coram Healthcare
01.2017 - 12.2019
Quality Analyst/Team Lead
TriWest Healthcare Alliance
07.2015 - 01.2017
Bus Drive/Behavioral Health Technician
Desert Choice Transport
10.2014 - 05.2015
Central Intake Coordinator
Banner Health Systems
04.2013 - 06.2014
Unit Clerk-Hematology Oncology/Team Lead
Children’s Hospital of Alabama
07.2012 - 01.2013
Eligibility Specialist/Coder
Express Scripts
09.2007 - 03.2009
Admitting Rep.
St. Johns Mercy Medical Center
06.2006 - 12.2006
Diploma -
Hazelwood East High School