ASHLEY LOPEZ
Fresno,CA
Summary
In search of a full time position where I can develop as a leader and better develop a team along side me. Fostering professional characters and cultivating positive change is paramount in any environment I place myself in. As someone who has experience and training in becoming an educator. I find the greatest growth is often found in enriching the work environment and providing ample support to see those around to succeed. Ultimately I believe in myself and my work ethic. I believe modeling this growth mindset inspires and sets up any team for success. With my 3+ years in a supportive leadership role I'm excited to embody the Sephora Attitude and DNA.
Overview
9
9
years of professional experience
Work History
Sales and Service Coordinator
Sephora
04.2024 - Current
- Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
- Analyzed sales trends to identify opportunities for growth and improvement in outreach efforts.
- Increased sales revenue by building strong customer relationships and understanding their needs.
Part Time Supervisor
Forever 21
08.2020 - 04.2024
- Served as our Sales and Markdown Supervisor: Designing and coordinating the staging of markdown products. As well as aligning proper marketing to highlight these promotions as to drive business.
- Served as our Customer Service Supervisor: Following through with developing targeted language and application with our valued guests as to better amplify sales and customer satisfaction with our team members. Additionally, fostering great work relations and cultivating a collaborative work environment. Holding all members accountable by routinely tracking personal growth regarding our companies KPI values
- Served as our Visual Accessory Supervisor: Designing and coordinating with a specialized team to properly allocate tasks to meet designated deadlines. These deadlines would deal heavily with the staging of new product as to garner greater interest in store sales. This role involved pushing product to sales floor strategically, implementing style guides to better serve the teams understanding of product, and incorporating current fashion trends to relate to valued guests.
- Provided in the moment training, coaching, and development of our team members.
- Working collaboratively in tandem with our business values and ethics.
Customer Service Team Member
Michael's Stores, Inc.
01.2015 - 01.2020
- Confer with customers by telephone or in person to provide information about products or services
- As well as take or enter orders, cancel accounts, and resolve details of complaints
- Served as an instructor for class oriented activities
- Which relied on my skills of instruction, communication, and ability to sell the service of attending the class
- Adapted to any role needed of me
- Those being class instructor, cashier, stock worker, and floor assistance team member.
Education
Bachelors of Arts - Liberal Studies
California State University, Fresno
05.2025
Associate in Arts (A.A.) - Elementary Education
Visalia , CA
05.2020
Skills
- Balanced fusion of incorporating Task-oriented and Relationship-oriented ideals in my role
- Yields desired results by proactively seeking solutions
- Effective communication and interpersonal skills
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business
- Detail-oriented and efficient in multitasking
- Passionate and knowledgeable of Sephora products
- Spearheaded training strategies to ensure appropriate developments were being met
- Owning and detailing daily reports of my leadership segments routinely
- Oversaw IT issues when those arose during my daily tasks
- Effective time management skills
- Efficient in conflict resolution
- Adaptable and seeks to support the team in any way manageable
- Receptive to constructive criticisms and implements proper changes to ensure better results
Timeline
Sales and Service Coordinator
Sephora
04.2024 - Current
Part Time Supervisor
Forever 21
08.2020 - 04.2024
Customer Service Team Member
Michael's Stores, Inc.
01.2015 - 01.2020
Bachelors of Arts - Liberal Studies
California State University, Fresno
Associate in Arts (A.A.) - Elementary Education
Visalia , CA