Ashley Lopez
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in this industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Fabric Department Head
Hobby Lobby
10.2022 - 06.2023
- Established key performance indicators to measure the effectiveness of department activities.
- Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
- Maintained effective communication with external vendors and stakeholders.
- Identified areas for process improvement within the department through feedback from staff members.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Handled shift overstock, restocking and inventory control.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Cashier Team Lead
Filibertos
01.2022 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Little Caesars
05.2021 - 01.2022
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2021
Skills
- Bilingual
- Inbound and Outbound Calling
- Customer Service
- Appointment Scheduling
- Call Management
- Complaint resolution
- Critical Thinking
- Customer Relations
- Money handling abilities
- Payment Processing
- Order Processing
- Staff Training
- Quality Control
- Product and service solutions
- Assertiveness
- Active Listening
- Computer Proficiency
- Follow-up skills
- Filing
- Order Fulfillment
- Store maintenance
- Stock management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
06.2023 - Current
Fabric Department Head
Hobby Lobby
10.2022 - 06.2023
Cashier Team Lead
Filibertos
01.2022 - 10.2022
Cashier
Little Caesars
05.2021 - 01.2022
High School Diploma -
Mountain View High School