Jeannette Fierro
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GECU
El Paso, TX
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Mentor for new Employees
- Part of Chat team
Insurance Agent
Texas Phoenix Insurance
El Paso, TX
08.2019 - 06.2021
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Insurance Agent
Remco Insurance
El Paso, TX
10.2016 - 08.2019
- Customer Service, all office related duties, selling Auto, Commercial, Residential and motorcycle Insurance.
- Worked to accommodate new different insurance request.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Managed over 50 customers
- Increased sales by 5%
Education
High School Diploma -
Irvin High School
El Paso, TX05.2009
Skills
- Bilingual
- 60wpm
- Office experience
- Customer Data Confidentiality
- Responding to Difficult Customers
Timeline
Customer Service Representative
GECU
06.2021 - Current
Insurance Agent
Texas Phoenix Insurance
08.2019 - 06.2021
Insurance Agent
Remco Insurance
10.2016 - 08.2019
High School Diploma -
Irvin High School