Ashley Lopez
Wenatchee,WA
Summary
Dynamic Collections Agent with a proven track record, adept at payment arrangement and account management. Leveraged active listening and attention to detail to resolve customer inquiries and enhance financial literacy, resulting in improved payment compliance and client satisfaction. Skilled in collections processing and report writing.
Overview
1
1
year of professional experience
Work History
Collections Agent
Accion Opportunity Fund
San Jose, CA
12.2024 - 05.2025
- Educated clients on financial literacy topics, fostering informed decision-making in business operations.
- Managed inbound and outbound communications with clients to facilitate timely payments.
- Resolved customer inquiries regarding account balances and payment plans efficiently.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Cherry Line Worker
Stemilt
Wenatchee, WA
06.2025 - 08.2025
- Operated packaging machinery to ensure efficient product assembly.
- Inspected products for quality assurance, identifying defects and ensuring compliance with standards.
- Collaborated with team members to maintain workflow and meet production deadlines.
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06.2016
Skills
- Payment arrangement
- Collections processing
- Account management
- Active listening
- Basic computer skills
- Attention to detail
- Work Planning and Prioritization
- Report writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cherry Line Worker
Stemilt
06.2025 - 08.2025
Collections Agent
Accion Opportunity Fund
12.2024 - 05.2025
High School Diploma -
Wenatchee High School