Ashley Lopez
Built Bar LLC
Springville
3
years of professional experience
Bilingual (English/Spanish) Administrative & Data Support Professional with over 3 years of combined experience in customer account management, inventory tracking, and database administration. Highly proficient in Microsoft Excel and Office Suite, with a proven track record of maintaining high accuracy in record-keeping, optimizing workflow processes, and managing confidential data. Seeking a Back Office / Administrative Operations position.
Work History
Production & Inventory Data Coordinator
8 Months- Managed daily physical-to-digital inventory and ingredient data tracking using standardized Excel logging systems to ensure 100% data consistency.
- Inspected raw materials, lot numbers and SKU's (stock keeping unit) to guarantee full quality control and regulatory compliance across supply inputs.
- Authored detailed discrepancy and incident reports for management regarding inventory shortages or operational delays, speeding up resolution times.
- Maintained meticulous paper and digital audit trails to streamline daily operational workflows.
Customer Support Agent
5 Months- Administered and updated confidential customer records within internal databases while ensuring data privacy and compliance.
- Collaborated with cross-functional internal teams to optimize support workflows, improving overall response efficiency.
- Resolved client technical and account inquiries in English and Spanish via omnichannel support.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
Retention Agent
9 Months- Managed account retention and updated CRM system entries, maintaining over 90% client satisfaction ratings.
- Conducted customer follow-up calls to evaluate satisfaction, gather feedback, resolve concerns, and strengthen overall customer relationships.
- Managed customer accounts to improve retention rates through targeted communication strategies and providing options based on the customers necessities.
Customer Support & Account Agent
9 Months- Processed technical support ticketing, account status updates, and payment processing in a fast-paced environment.
- Troubleshoot account and service issues, ensuring accurate data capture for each client ticket.
Education
High School Diploma
High School Diploma - Technical Education
Skills
Administrative & Back Office: Data Entry & Management
Account Administration
Inventory & Batch Tracking
Incident Reporting
Process Documentation
Technical Skills: Microsoft Office Suite (Intermediate
Data Validation)
CRM Systems
Database Maintenance
Soft Skills: Problem Solving
Attention to Detail
Time Management
Cross-Departmental Communication
Languages: Native Spanish
Fluent English
Timeline
Production & Inventory Data Coordinator
Built Bar LLC
12.2025 - 08.2026Read More
Customer Support Agent
Advanced Entry
05.2025 - 10.2025Read More
Retention Agent
Support Service Group (SSG)
05.2024 - 02.2025Read More
Customer Support & Account Agent
Ultra Mobile
06.2023 - 03.2024Read More
Polytechnic Elsa Brito de Domínguez
High School Diploma from Technical Education
Read More
La Esperanza High School
High School Diploma
Read More