Ashley Patrick
Montgomery,AL
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 911 Dispatcher position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EMS Dispatcher
Haynes Ambulance
Montgomery, AL
11.2021 - Current
- Enter all information in the appropriate fields of the CAD while paying special attention to business names, apartment names, apartment/suite number, gate codes, patient location, instructions to access the patient, and most importantly crew safety information
- Receives incoming calls, promptly ascertains proper levels of response, and allocates resources to match dynamic system demands.
- Answers incoming administrative and non-emergency telephone lines in a courteous and professional manner.
- Maintain knowledge of current or updated policies and procedures.
- Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel.
- Maintains a clear work area.
- Must have the ability to perform the essential functions of this position with or without reasonable accommodations.
- Assists with the training of new Dispatchers and Call Takers as directed by the Lead Dispatcher and/or Communications Center Supervisor.
911 Dispatcher
Auburn University At Montgomery
Montgomery, AL
08.2021 - 12.2021
- Responded to emergency calls routed by the automatic distribution system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests such as Bolos.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Served as liaison between customers, store personnel and various store departments.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built and maintained effective relationships with peers and upper management.
911 Emergency Dispatcher
Clarke County Sheriff Office
Grove Hill, AL
10.2019 - 05.2021
- Responded to emergency calls routed by the automatic distribution system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests such as Bolos.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Served as liaison between customers, store personnel and various store departments.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built and maintained effective relationships with peers and upper management.
911 Emergency Dispatcher
Jackson Police Department
JACKSON,AL
03.2018 - 04.2021
- Responded to emergency calls routed by the automatic distribution system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests such as Bolos.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Served as liaison between customers, store personnel and various store departments.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built and maintained effective relationships with peers and upper management.
Customer Service Agent
Alorica
Saraland, AL
01.2017 - 01.2018
- Performed in-depth research to answer more complex questions.
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Helped customers select products that best fit their personal needs.
- Processed up to 50-80 customer orders per day.
- Assisted customers in finding out-of-stock items.
- Attended 5-7 team meetings each month to voice concerns and offer constructive feedback to others.
- Processed and issued money orders for customers.
- Educated customers on product and service offerings.
Cashier Sales Associate
Hibbett Sports Store
Jackson
05.2015 - 01.2017
- Maintained flexibility to work a varied schedule that included nights and weekends.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Processed shipments and maintained organized stock shelves.
- Worked as a team member to provide the highest level of service to customers.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Received and processed cash and credit payments for in-store purchases.
- Kept the showroom clean and maintained neat, orderly product displays.
- Attended 1-2 team meetings each month to voice concerns and offer constructive feedback to others.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers on product and service offerings.
- Described use and operation of merchandise to customers.
Cashier Customer Service
Sonic Drive- In
Jackson, AL
03.2012 - 11.2012
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - EMS
Alabama Southern Community College
Thomasville, AL05.2017
High School Diploma -
Jackson High School
Jackson, AL05.2015
Skills
- Maintenance Schedules
- Emergency Assistance
- Prioritizing Situations
- Radio Frequencies Monitoring
- Data Systems Operation
- Information Intake
- Call Routing
- Information Gathering and Relay
- Basic Life Support Knowledge
- Emergency Assessments
- Active Listening
- Ambulance Transport
- Call Management
- Medical Emergency Response
- Emergency Response Procedures
- Emergency Medical Instruction
- Verbal and Written Communication
- NCIC Database
- Rapid Needs Assessment
- Documentation and Recordkeeping
- Treatment Protocols
- Data Entry
- Information Relay
- Prioritizing Effectively
- Equipment Dispatch
- Call Records Maintenance
- Critical Thinking
- Teamwork and Collaboration
- Weather Watching
- Information Mapping
- National Law Enforcement Telecommunications System (NLETS)
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Certified Emergency Medical Responder, Haynes Ambulance
Timeline
EMS Dispatcher
Haynes Ambulance
11.2021 - Current
911 Dispatcher
Auburn University At Montgomery
08.2021 - 12.2021
911 Emergency Dispatcher
Clarke County Sheriff Office
10.2019 - 05.2021
911 Emergency Dispatcher
Jackson Police Department
03.2018 - 04.2021
Customer Service Agent
Alorica
01.2017 - 01.2018
Cashier Sales Associate
Hibbett Sports Store
05.2015 - 01.2017
Cashier Customer Service
Sonic Drive- In
03.2012 - 11.2012
Associate of Science - EMS
Alabama Southern Community College
High School Diploma -
Jackson High School