Ashley Luckett
San Angelo,Texas
Summary
Dynamic customer advocate with a strong work ethic and exceptional service skills honed at Blue Cross Blue Shield of Texas. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and relationship-building. Proficient in CRM software, ensuring accurate documentation and streamlined processes for improved efficiency.
Overview
10
10
years of professional experience
Work History
Server/ Bartender
Urban Salt
San Angelo, TX
01.2024 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed cash register operations and processed customer payments accurately.
- Resolved customer complaints swiftly to enhance guest satisfaction and retention.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Advocate
Blue Cross Blue Shield of Texas
San Angelo, TX
08.2022 - Current
- Assisted customers with inquiries regarding benefits and claims processes.
- Resolved customer concerns by providing effective solutions in a timely manner.
- Maintained accurate records of customer interactions using CRM software.
- Educated members on policy details, ensuring clarity and understanding of coverage options.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
Processing Service Rep
Performant
San Angelo, TX
05.2017 - 08.2022
- Assisted customers with inquiries, ensuring timely resolution and high satisfaction.
- Processed transactions accurately using company-specific software systems.
- Maintained comprehensive product knowledge to effectively address customer needs.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Maintained productivity and quality standards at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Increased efficiency and team productivity by promoting operational best practices.
Team Member
Chick Fill A
San Angelo, TX
10.2016 - 08.2017
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Operated kitchen equipment safely while adhering to food safety standards.
- Assisted in training new team members on service protocols and menu items.
- Adapted quickly to changing demands during peak hours, ensuring efficient service flow.
- Contributed to a positive work environment by fostering teamwork and open communication skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Delivery Driver
Pizza Hut
San Angelo, TX
09.2015 - 10.2016
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Maintained accurate logs of deliveries and vehicle inspections for compliance with safety regulations.
- Assisted in training new drivers on best practices for delivery protocols and customer service standards.
- Implemented route optimization strategies, improving delivery efficiency and reducing operational costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
No Degree - Mass Communications
University of Houston
Houston, TXNo Degree - Mass Communication
Angelo State University
San Angelo, TXHigh School Diploma -
Central High School
San Angelo, TX05.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Inventory management
- Calm demeanor
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
- Warm and friendly
Additional Information
Youth Leader at Freedom Fellowship
Timeline
Server/ Bartender
Urban Salt
01.2024 - Current
Customer Advocate
Blue Cross Blue Shield of Texas
08.2022 - Current
Processing Service Rep
Performant
05.2017 - 08.2022
Team Member
Chick Fill A
10.2016 - 08.2017
Delivery Driver
Pizza Hut
09.2015 - 10.2016
No Degree - Mass Communications
University of Houston
No Degree - Mass Communication
Angelo State University
High School Diploma -
Central High School