Ashley Luker
Florence
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Server
Yumm Thai Sushi and Beyond
09.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ricatoni S Italian Grill
02.2015 - 08.2020
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Host
Olive Garden
07.2015 - 04.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
Education
University of North Alabama
Florence, ALHigh School Diploma -
Hartselle High School
Hartselle, AL05-2014
Skills
- Effective Multi-Tasking
- Detail-Oriented Approach
- Optimistic Mindset
- Critical Thinking and Problem Solving
- Customer Service
- Team Leadership
- Effective Time Management
Timeline
Server
Yumm Thai Sushi and Beyond
09.2020 - Current
Host
Olive Garden
07.2015 - 04.2016
Server
Ricatoni S Italian Grill
02.2015 - 08.2020
Education
University of North Alabama
High School Diploma -
Hartselle High School
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