America Velazquez
Cleveland,ohio
Summary
Adept at enhancing customer experiences and operational efficiency, I leveraged strong multitasking and POS system mastery at Denny's to elevate service quality. My leadership at Subway, underscored by effective team management and cost control, alongside Allied Universal's security enhancements, showcases my blend of hard (POS operation) and soft (team motivation) skills.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Dennys
Cleveland, OH
05.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Manager
Subway
Cleveland, OH
01.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Security
Allied Universal Security Services
Cleveland, OH
01.2021 - 01.2022
- Wrote detailed reports of all security breaches and investigations.
- Enhanced application security with proper validation, authentication, and authorization measures.
- Monitored and operated facility computer systems governing security operations.
- Inspected load security and checked for damages.
- Followed company, safety, security policies, and procedures.
- Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
Sandwhich Artist
Subway
Cleveland, OH
01.2018 - 01.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
High School Diploma -
Castle High School
Cleveland, OH05-2018
Skills
- Strong work ethic
- Time management
- Stockroom security
- Cleaning and organization
- Reliability and punctuality
- Verbal and written communication
- Cash handling
- Effective multi-tasking
- Customer service
- Dependable and honest
Languages
Spanish
Native or Bilingual
Timeline
Server
Dennys
05.2024 - 12.2024
Manager
Subway
01.2022 - 01.2024
Security
Allied Universal Security Services
01.2021 - 01.2022
Sandwhich Artist
Subway
01.2018 - 01.2021
High School Diploma -
Castle High School