Ashley Lundgren

• Mentored and helped onboard new team members
• Took on management responsibilities when my manager was out of the office
• Collaborated with sales, 3rd parties and vendors to obtain all required documentation for the mortgage application as well as restructuring applications for underwriter review and approval
• Requested credit documentation from customers and analyzed documentation in accordance with credit policy and guidelines
• Partnered with sales and underwriting teams to provide efficient and streamlined customer service to Wells Fargo mortgage customers
• Consistently communicated loan status and responded to questions and concerns quickly
• Prioritized a portfolio of 60 loans daily to ensure regulatory, compliance, and service level agreement requirements
• Was assigned the New Construction portfolio in the Omaha area.

• Collaborated with sales, 3rd parties and vendors to obtain all required documentation for the mortgage application as well as restructuring applications for underwriter review and approval
• Requested credit documentation from customers and analyzed documentation in accordance with credit policy and guidelines
• Partnered with sales and underwriting teams to provide efficient and streamlined customer service to Wells Fargo mortgage customers
• Consistently communicated loan status and responding to questions and concerns quickly
• Prioritized a portfolio of 60 loans daily to ensure regulatory, compliance, and service level agreement requirements
• Large New Construction portfolio in the Omaha area.

• Prioritized customer service by consistently communicating loan status and responding to questions and concerns regarding many facets of Home Equity processes
• Partnered with sales and underwriting teams to provide streamlined and consistent customer service to Wells Fargo mortgage customers
• Requested credit documentation from customers, then analyze said documentation in accordance with credit policy and guidelines.

- Renovation Mortgage Processor (Jul 2016 - Aug 2017)

- Inbound Sales Specialist (Jun 2015 - Jul 2016)