Ashley Luque
Luque's PC Express
Camden,OH
11
years of professional experience
Dynamic business owner delivering exceptional customer service, optimizing operations, and enhancing brand visibility through strategic marketing. Committed to fostering strong relationships and improving profitability through effective budget control.
Work History
Business Owner
4 Years 3 Months- Developed marketing strategies to enhance brand visibility and attract new clients.
- Implemented cost-control measures, improving overall profitability of service offerings.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to reduce waste.
- Trained and mentored staff, fostering a collaborative work environment for skill development.
- Established strong vendor relationships, negotiating favorable terms for supplies and services.
- Analyzed customer feedback to identify service improvement opportunities and enhance experiences.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
City Letter Carrier
6 Years 8 Months- Delivered mail and packages along designated routes efficiently and accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured timely processing of incoming and outgoing mail at sorting facilities.
- Maintained compliance with safety regulations during daily operations and vehicle use.
- Trained new employees on delivery protocols, safety measures, and operational procedures.
- Implemented strategies to optimize delivery routes, enhancing overall productivity.
- Coordinated with team members to manage workload during peak periods effectively.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with a pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Maintained accurate records of attempted and missed deliveries as required by the post office.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
Certificate - Firefighting And EMT-B
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Relationship building
Work Planning and Prioritization
Business planning
Employee training
Strategic Decision-making
Issue resolution
Professional networking
Budget control
Operations management
Bookkeeping
Cost control and budgeting
Negotiation and persuasion
Negotiation
Customer service management
Scheduling
Goal setting
Timeline
Business Owner
Luque's PC Express
05.2022 - CurrentRead More
City Letter Carrier
USPS
08.2015 - 04.2022Read More
United Technical Center
Certificate from Firefighting And EMT-B
Read More