Ashley Lyon
Pleasanton,CA
Summary
Results-oriented sales & customer service specialist seeking to leverage skills in an entry level Sales Development Role. Proven leadership track record of building customer relationships and successfully closing sales. Committed to delivering the ultimate customer experience and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Bartender Supervisor
Lita
03.2022 - Current
- #1 revenue generating wine server.
- Trained staff on drink preparation, product promotion, garnish preparation and wine upsell protocols.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service & upselling techniques.
- Handled simultaneous customers, team, and business needs while avoiding unnecessary delays.
Restaurant Shift Manager
Fog Harbor Fish House
10.2014 - 03.2020
- Lead all servers in total wine sales.
- Coordinated with General Manager in different operational issues and promotional activities, and motivated staff to be knowledgeable of all menu and restaurant changes.
- Monitored employee productivity and optimized procedures to reduce costs.
- Communicated with customers to assess satisfaction with or menu services to insure the ultimate customer experience.
Administrative Assistant
Plant Toys Inc.
05.2018 - 05.2019
- Heavy phone calls. Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created PowerPoint presentations used for business development teams.
- Monitored daily and weekly schedules and monthly calendar obligations.
Manager
Elephant Bar
10.2010 - 11.2014
- Lead all servers in overall sales prior to management.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, clean, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Rebate Coordinator
Fry's Electronics Inc.
02.2008 - 10.2010
- Documented daily office activities in for senior management review, implementing suggested operational changes to eliminate process gaps.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Balanced and updated computer accounting records, including receipt documentation and expense tracking.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Education
Bachelor of Science - Software Engineer
University of Long Beach
Long Beach, CA - Online 05.2025
Associate of Arts - Social Sciences
Laney College
Oakland, CA05.2015
Skills
- Effective communicator
- Proficient in all systems software
- Excellent telephone technique
- Problem solver
Timeline
Bartender Supervisor
Lita
03.2022 - Current
Administrative Assistant
Plant Toys Inc.
05.2018 - 05.2019
Restaurant Shift Manager
Fog Harbor Fish House
10.2014 - 03.2020
Manager
Elephant Bar
10.2010 - 11.2014
Rebate Coordinator
Fry's Electronics Inc.
02.2008 - 10.2010
Bachelor of Science - Software Engineer
University of Long Beach
Associate of Arts - Social Sciences
Laney College