ASHLEY MACDONALD
South Yarmouth,MA
Summary
Experienced Restaurant Professional with a proven track record in staff training, inventory control, and delivering exceptional customer service. Skilled in maintaining composure during high-volume service and fostering a positive team environment. Adept at overseeing operations and optimizing guest satisfaction through effective problem-solving.
Overview
9
9
years of professional experience
Work History
Bartender
Lost Dog Pub
Orleans , MA
06.2022 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Restaurant Manager
Pelham House Resort Motel
Dennis Port, MA
06.2021 - 06.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed day-to-day operations of the restaurant, including budgeting and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Restaurant Manager
Niche Hospitality Group
Worcester, MA
05.2018 - 05.2021
- Schedule and direct staff in daily work assignments to maximize productivity.
- Work closely with the chef and cooks to determine menu plans for special events or occasions.
- Control inventory and place orders with liquor vendors
- Develop and maintained exceptional customer service standards.
- Update computer systems with new pricing and daily food specials.
- Manage up to 250 guests at capacity
- Run a smooth shift with sales over 25k on a weekend night
Catering Events Manager
DoubleTree Boston-Bedford Glen
Bedford , MA
06.2016 - 05.2018
- Detailed and ran weddings and social events with up to 300 guests.
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Organized venues, budgets, guest lists, catering and event timelines.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Selected event materials which aligned with clients' requests and vision.
- Organized corporate luncheons, dinners, conferences and special events.
Skills
- Team leadership and supervision
- Staff Training and Development
- High-Volume Service Management
- Inventory Control
- Team Leadership
- Customer Satisfaction
Timeline
Bartender
Lost Dog Pub
06.2022 - Current
Restaurant Manager
Pelham House Resort Motel
06.2021 - 06.2022
Restaurant Manager
Niche Hospitality Group
05.2018 - 05.2021
Catering Events Manager
DoubleTree Boston-Bedford Glen
06.2016 - 05.2018