Ashley Machado
Elizabeth
Summary
Ambitious college student focused on professional development and achieving measurable outcomes. Committed to contributing to team success while gaining practical experience and portable skills. Actively working towards meeting performance goals, collaborating effectively, open to feedback to improve, and apply my academic knowledge to real world settings.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Dynamite Clothing
Edison, New Jersey
02.2025 - 12.2025
- Maintained up-to-date knowledge of new product arrivals by regularly reviewing inventory updates, resulting in more accurate customer recommendations and improved trust
- Increased customer satisfaction by proactively assisting customers in locating requested items, resulting in faster service and a smoother shopping experience
- Improved customer purchasing decisions by asking open-ended questions to understand needs and preferences, resulting in more personalized and effective product solutions
- Reduced customer escalations by applying strong problem-solving and interpersonal skills to resolve concerns, resulting in positive outcomes and improved customer retention
Retail Sales Associate
QL Shop
elizabeth, NJ
06.2024 - 02.2025
- Supported customer purchases by providing clear product information and answering questions, resulting in more confident buying decisions
- Assisted customers in selecting appropriate products by identifying their needs and preferences, resulting in higher satisfaction with purchases
- Enhanced store presentation by organizing merchandise displays to improve visual appeal, resulting in increased customer engagement
- Maintained inventory accuracy by restocking merchandise and conducting regular stock checks, resulting in consistent product availability
Retail Sales Associate
Clarks Shoes
Elizabeth, NJ
05.2023 - 04.2024
- Enhanced the overall shopping experience by assisting customers in selecting merchandise, resulting in higher satisfaction and repeat visits
- Ensured accurate and efficient sales processing by using point-of-sale systems to complete transactions, resulting in reliable sales records and faster checkout
- Strengthened store presentation by maintaining visual merchandising standards, resulting in appealing and well-organized displays
- Supported sales goals by collaborating with team members to meet targets, resulting in improved customer satisfaction and team performance
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ01-2027
Associate of Arts - Psychology
Union County College
Cranford, NJ05-2025
Skills
- Conflict resolution
- proactive communication
- Active listening
- Interpersonal communication
- cultural competency
- collaborative group facilitation
- Bilingual both English and Spanish
Timeline
Retail Sales Associate
Dynamite Clothing
02.2025 - 12.2025
Retail Sales Associate
QL Shop
06.2024 - 02.2025
Retail Sales Associate
Clarks Shoes
05.2023 - 04.2024
Associate of Arts - Psychology
Union County College
Bachelor of Arts - Psychology
Kean University