Ashley Madejczyk
Pittston,PA
Summary
Hardworking and reliable worker. Focused on going above and beyond to support team and serve customers. Skilled in customer care, patience and leadership, offering top-notch organized abilities. Compassionate and motivated to continue to learn and grow in any given profession.
Overview
12
12
years of professional experience
Work History
Retirement Representative
Empower Retirement
12.2021 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Lead Direct Support Professional
The Institute For Human Resources and Services
06.2018 - 10.2021
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
- Monitored and assisted with daily living activities, including bathing, grooming, and room care
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
Veterinary Technician Assistant
Pocono lake animal hospital
07.2012 - 06.2017
- Generated animal treatment records and performed, tracked, and scheduled follow-ups
- Filled prescriptions, performed laboratory work, and helped with diagnostic radiology
- Delivered compassionate care and home-away-from-home for hospitalized pets
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
Education
High School Diploma -
Pocono Mountain West High School
Pocono lake, PA07.2012
Cosmetology - Cosmetology
Stroudsburg School of Cosmetology
Stroudsburg, PA06-2012
Skills
- Customer Service
- Creative thinking
- Multitasking
- Sales experience
- Long-term care planning
- Retirement planning
- Problem-solving skills
- Strong communication skills
- Typing and written communication
Timeline
Retirement Representative
Empower Retirement
12.2021 - Current
Lead Direct Support Professional
The Institute For Human Resources and Services
06.2018 - 10.2021
Veterinary Technician Assistant
Pocono lake animal hospital
07.2012 - 06.2017
High School Diploma -
Pocono Mountain West High School
Cosmetology - Cosmetology
Stroudsburg School of Cosmetology
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