Ashley Magee
Bedford Heights,OH
Summary
Reliable and efficient professional with strong communication, time management, technical, and customer service skills. Adept at identifying and solving problems with good understanding of electrical systems. Takes pride in completing projects on-time and within budget while complying with safety standards and applicable regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
MTE Tier 1 Electrician
Cleveland-Cliffs
01.2019 - 09.2025
- Diagnosed and repaired electrical issues, enhancing system reliability and performance.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Led troubleshooting initiatives, resulting in faster resolution of complex electrical problems across projects.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Developed strong working relationships with co-workers through consistent professionalism, reliability, and transparency during projects.
Diagnostic Patient Coordinator
Rush University Medical Center
02.2016 - 01.2019
- Scheduling of patients for the CT/MRI department using Epic. Verify demographic information and medical insurance. Explain instructions to patients regarding exam preparation. Front desk duties including checking in patients, answering calls, and processing paperwork.
- Coordinated patient appointments to optimize scheduling efficiency and reduce wait times.
- Managed patient intake processes to ensure accurate information collection and documentation compliance.
- Facilitated communication between patients and healthcare providers to enhance service delivery and satisfaction.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Administrative Processor Generalist
Cennate Financial Management System
05.2014 - 02.2016
- Managed student loan accounts to be routed to litigation, death or incarceration. Processed correspondence to be submitted to the Department of Education after verification of accounts. Adhered to the Fair Debit Collection Practices ACT (FDCPA) and all other federal and state laws. Maintained and updated daily spreadsheets. Processed and mailed correspondence to prisons to verify incarceration.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
City Carrier Assistant
United States Postal Service
04.2013 - 05.2014
- Delivered mail to residences and business establishments along specified routes. Maintained accurate records of deliveries. Recorded address changes or redistribution of returned mail. Handled money and receipts collected along mail routes. Obtained signed receipts for registered, certified and insured mail.
- Sorted and delivered mail efficiently to designated routes, ensuring timely service.
- Assisted in maintaining accurate inventory records for postal supplies and equipment.
Office Service Coordinator
Catamaran, Inc.
09.2010 - 08.2012
- Coordinated travel for candidates. Maintained logs and reporting for candidate travel expenses. Reconciled monthly reports for billing purposes. Reconciled monthly vendor accounts and credit card statements. Obtained knowledge of UPS and FedEx shipping system. Sorted and filed correspondence.
- Implemented process improvements that enhanced document management and retrieval efficiency.
- Managed supply inventory, ensuring timely procurement of materials and minimizing disruptions.
- Oversaw scheduling of meetings and events, optimizing space utilization and participant engagement.
Customer Service Specialist
Comcast
03.2008 - 08.2010
- Handled 70-90 incoming calls daily. Troubleshooted and resolved issues related to TV, DVR, Modems and third party equipment. Assigned and managed trouble tickets using the TTS system. Maintained daily metrics pertaining to sales and average handle time. Trained and coached new hires with technical support escalations.
Quality Insurance Clerk
FedEx Ground
01.2002 - 01.2008
- Managed and delegated tasks to a small group of package handlers. Maintained and filed quality assurance reports. Inspected all damaged packages and completed necessary reports. Handled hazardous material. Responded to customer phone calls regarding lost or damaged packages. Operated pallet jack. Transported packages and stocked shelves.
Education
Associate of Arts - Business Administration
American Intercontinental University
Schaumburg, IL02.2014
Skills
- Knowledge of Microsoft Word, Excel, Outlook, Epic, AS/400, Medicare, Medicaid, Managed Care Payors
- Electrical experience
- Works well in team environment
- Attention to detail
- Voltmeter use
- Quality assurance
- Scheduling
- Superior troubleshooting skills
- Problem-solving
- Time management
Certification
Ramsay Test
Timeline
MTE Tier 1 Electrician
Cleveland-Cliffs
01.2019 - 09.2025
Diagnostic Patient Coordinator
Rush University Medical Center
02.2016 - 01.2019
Administrative Processor Generalist
Cennate Financial Management System
05.2014 - 02.2016
City Carrier Assistant
United States Postal Service
04.2013 - 05.2014
Office Service Coordinator
Catamaran, Inc.
09.2010 - 08.2012
Customer Service Specialist
Comcast
03.2008 - 08.2010
Quality Insurance Clerk
FedEx Ground
01.2002 - 01.2008
Associate of Arts - Business Administration
American Intercontinental University
Ramsay Test
passed test on March 7th, 2025