Ashley Manon
Pompano Beach,FL
Summary
Detail-oriented individual skilled in data analysis and problem resolution. Known for effectively managing policy processing and enhancing customer satisfaction through proactive engagement and timely resolution of inquiries.
Overview
2
2
years of professional experience
Work History
Licensed Insurance Agent
HealthPlanOne
Remote
07.2025 - Current
- Resolved client inquiries regarding policy terms and benefits.
- Conducted follow-ups to ensure customer satisfaction with services provided.
- Maintained accurate client records in the CRM system for future reference.
- Attended training sessions to stay updated on industry regulations and products.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Customer Service Representative
Scion
Remote
04.2024 - 02.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs and provide tailored support.
- Answered customer inquiries and provided accurate information regarding products and services.
Skills
- Claims handling
- Compliance management
- Policy processing
- Customer retention
- Record maintenance
- Data analysis
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Licensed Insurance Agent
HealthPlanOne
07.2025 - Current
Customer Service Representative
Scion
04.2024 - 02.2025