Ashley Manzo
Lynn,MA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist
Mount Auburn Hospital
Cambridge, Massachusetts
12.2024 - Current
- Greeted visitors and clients warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for office staff and executives.
- Provided administrative support by preparing documents and reports for meetings.
- Assisted with onboarding new employees, providing orientation on office procedures.
- Coordinated office events and meetings, managing logistics for successful execution.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Assistant Manager
Banter
Saugus, Massachusetts
01.2023 - 12.2024
- Assisted in managing daily operations and team performance at a leading retail brand.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented inventory management practices to maintain stock levels efficiently.
- Trained new employees on company policies and customer service standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
Outreach Worker
Centerboard
Lynn, Massachusetts
01.2022 - 12.2023
- Facilitated community engagement initiatives to strengthen outreach efforts.
- Coordinated resource distribution for underserved populations in the community.
- Provided support and advocacy to individuals navigating social services.
- Developed educational materials to enhance awareness of available resources.
- Conducted needs assessments to identify gaps in community services.
- Collaborated with local organizations to improve service delivery and partnerships.
- Trained volunteers on effective outreach strategies and best practices.
- Provided crisis intervention services when needed.
- Planned community events to connect people dealing with similar issues.
- Educated citizens on resources and programs in local community.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Direct care staff/Mentor
Centerboard
Lynn, Massachusetts
01.2019 - 01.2022
- Guided individuals in personal development and life skills.
- Developed tailored mentorship plans for diverse needs.
- Facilitated workshops on career readiness and goal setting.
- Collaborated with community organizations to enhance support services.
- Evaluated participant progress and provided constructive feedback.
- Organized group activities to promote teamwork and communication skills.
- Trained new mentors on best practices and effective techniques.
- Advocated for resources to improve program engagement and impact.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Supercuts
01.2018 - 01.2019
Education
Northshore Community College -
Northshore Community College
GED -
Bridge over troubled waters
Cosmetology School -
Cosmetology School
Skills
- Strong communication skills
- Organizational skills
- Punctuality
- Ability to work well with others
- Ability to work independently
- Customer service skills
- Ability to follow instructions
- Accuracy in executing tasks
- Speed in executing tasks
- Interpersonal ability
- Problem-solving ability
- Responsibility
- Reliability
- Ability to work under pressure
- Strong computer multitasking skills
- Strong telephone multitasking skills
- Appointment scheduling
- Multi-line phone management
- Problem solving
- Time management
- Event coordination
- Relationship building
- Project management
- HIPAA compliance
- HIPAA guidelines
- Critical thinking
- Leadership
- First Aid/CPR
Training
Workforce Development Health & Human Services, Direct Support staff skills, MAP trained, COVID safety protocol, First aid/CPR/AED basics, Power source, Csec, De-escalation, BMT [Physical and verbal], Safe sleep, Engaging fathers, DV, Many other topics relevant to the human service industry
Timeline
Receptionist
Mount Auburn Hospital
12.2024 - Current
Assistant Manager
Banter
01.2023 - 12.2024
Outreach Worker
Centerboard
01.2022 - 12.2023
Direct care staff/Mentor
Centerboard
01.2019 - 01.2022
Supercuts
01.2018 - 01.2019
Northshore Community College -
Northshore Community College
GED -
Bridge over troubled waters
Cosmetology School -
Cosmetology School