Rachel Canazza

Skills:

• Medical and Mental Health Procedures
• HIPPA Compliance
• Multiline Systems
• Organization & Time Management
• Simple Practice
• Microsoft Office Suite
• Conflict Resolution

Responsibilities

• Greet clients, families and visitors in a professional and welcoming matter
• Maintain confidentiality and comply with HIPPA regulations and counseling center policies
• Efficiently communicate with clinicians about clients appointments
• Provided administrative support to counselors, facilitating smooth workflow and communication.
• Managed multi-line phone system, efficiently directing calls to appropriate departments.
• Scheduled appointments and maintained calendar for counseling sessions, optimizing time management.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

• Provided care and supervision for children in home and community settings
• Assist with personal care, meal preparation and daily routines
• Personalized support and care for families
• Childcare supervision and safety
• Behavior Support
• Activity Planning
• First aid and CPR Certified
• Facilitated daily activities and routines for clients to promote engagement and well-being.
• Provided emotional support and companionship, enhancing clients' quality of life.
• Developed individualized care plans based on client needs, ensuring tailored support delivery.

Strong Customer Service Skills

• Conflict Resolution
• Provided friendly and attentive customer service
• Collaborated with team members to maintain a clean, organized and welcoming store environment
• Assisted customers with product selection and resolved concerns in a professional manner.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Processed transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and returns, ensuring satisfaction.

• Cultivated and strengthened lasting client relationships.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Maximized category turnover through proactive management strategies.
• Delivered customized and effective solutions to clients that met unique demands.
• Maintained comprehensive knowledge of sales to better serve customers and meet demanding sales objectives.
• Streamlined document processing workflows, enhancing efficiency in title searches and closings.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Mentored new sales associates to contribute to the store's positive culture.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Communicated clear expectations and goals to each team member.
• Actively pursued personal learning and development opportunities.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Operated a cash register for cash, check and credit card transactions with accuracy.
• Verified that all customers received receipts for their purchases.
• Welcomed customers into the store and helped them locate items.
• Built relationships with customers to increase likelihood of repeat business.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.