Ashley Marchaud-Sanders
Moorhead,USA
Summary
Professional advocate with solid experience in supporting individuals in crisis situations. Skilled in conflict resolution, emotional support, and resource coordination. Strong focus on team collaboration and adapting to changing needs. Reliable, empathetic, and results-driven with commitment to impactful advocacy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shelter Advocate
Churches United for the Homeless
Moorhead, MN
10.2021 - Current
- Advocated for clients' needs, connecting them with essential resources and services.
- Facilitated support groups, enhancing communication and fostering a sense of community among residents.
- Developed individualized safety plans, ensuring clients' well-being in crisis situations.
- Coordinated outreach efforts, increasing awareness of shelter services within the local community.
- Trained new staff on best practices in client advocacy and service delivery models.
- Assessed client progress regularly, adjusting support strategies to meet evolving needs effectively.
- Collaborated with local organizations to streamline access to housing assistance programs for clients.
- Led initiatives to improve shelter policies, enhancing overall client experience and operational efficiency.
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
PCA / HHA
Accracare
Fergus Falls, MN
01.2023 - 05.2026
- Provided compassionate personal care and support to clients, enhancing daily living activities.
- Assisted with medication management and adherence, ensuring client health and safety.
- Developed individualized care plans in collaboration with healthcare teams to meet client needs.
- Coordinated transportation and activities for clients, promoting social engagement and well-being.
- Implemented infection control protocols to maintain a safe environment for clients and staff.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Improved patient comfort by providing compassionate and attentive care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and well-being.
Cashier Team Lead
Caseys General Stores Inc
Fergus Falls, MN
10.2024 - 03.2026
- Implemented workflow improvements that enhanced transaction speed and decreased customer wait times.
- Supervised daily operations of cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer interaction best practices.
- Conducted regular audits of cash drawers to ensure accuracy and prevent discrepancies.
Line Cook
Kenny's Candy
Perham, MN
08.2019 - 09.2020
- Prepared and assembled ingredients according to recipes, ensuring consistency and quality.
- Operated kitchen equipment safely, maintaining high standards of cleanliness and hygiene.
- Collaborated with team members to streamline food preparation processes and enhance efficiency.
- Implemented time-saving methods for meal preparation, reducing wait times during peak hours.
- Maintained organized workstations to promote a productive kitchen environment and facilitate teamwork.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Trained new staff on cooking techniques and kitchen safety protocols to uphold operational standards.
House keeper, Laundry room Housekeeping Lead
Shooting Star Casino
Mahnomen, MN
09.2016 - 05.2017
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on efficient cleaning techniques and safety protocols.
- Developed and implemented best practices for inventory management of cleaning supplies and equipment.
- Conducted regular inspections to maintain quality control across all areas of the casino facility.
- Collaborated with management to enhance workflows and optimize housekeeping processes for efficiency.
- Addressed guest concerns promptly, contributing to improved service ratings and positive feedback.
- Streamlined scheduling processes to ensure adequate staffing during peak operational hours.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Implemented inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
HHA/TMA/PCA
The Garden place
Bagley, MN
07.2014 - 12.2015
- Provided personalized care to improve clients' daily living activities and overall well-being.
- Assisted with medication administration, ensuring adherence to prescribed schedules and safety protocols.
- Monitored vital signs and reported changes in client conditions to healthcare professionals promptly.
- Developed strong relationships with clients, fostering trust and enhancing their emotional support system.
- Collaborated with multidisciplinary teams to implement comprehensive care plans tailored to individual needs.
- Trained new staff on best practices for patient care, emphasizing empathy and effective communication techniques.
- Implemented efficient scheduling practices, optimizing caregiver assignments for enhanced service delivery.
- Advocated for client needs by effectively communicating concerns to family members and healthcare providers.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Sales Associate
Foot Locker
Minneapolis, MN
04.2007 - 10.2012
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized and visually appealing merchandise displays to drive sales.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to meet daily sales goals and objectives.
- Provided product knowledge training to new associates, improving team performance.
- Developed strong customer relationships, fostering loyalty and repeat business.
- Implemented inventory management practices, reducing stock discrepancies.
- Analyzed sales trends to inform merchandising strategies and promotional efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Crossroads Alternative HighSchool
Coon RapidsSkills
- Client advocacy
- Trauma care
- Crisis management
- De-escalation techniques
- Safety planning
- Multicultural sensitivity
- Advocacy techniques
- Decision-making skills
- Teamwork and collaboration
- Life skills
- Organizational skills
- Task prioritization
- Attention to detail
- Problem solving
- Problem-solving aptitude
- Adaptability
- Active listening
- Flexibility
- Outcome evaluation
- Relationship building
- Problem-solving aptitude
Certification
- Peer Support training
- I have only attended the training, passing the exam.
- I have not submitted the application to be certified at this time.
Assessments
- Work style: Reliability — Completed
- September 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Completed
- Work motivation — Completed
- Level of motivation and discipline applied toward work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Awards
- QPR GATEKEEPER TRAINING (SUICIDE PREVENTION), April 2021
- Suicide prevention
- Signs of suicidal thoughts
- How to communicate with those who may be suicidal
- Actions to take before and after suicidal attempts, Narcan/Naloxone training, April 2021, 1. Identifying signs of overdose, 2. Actions to take during overdose, 3. How to properly administer Narcan, 4. Actions to take after overdose
Timeline
Cashier Team Lead
Caseys General Stores Inc
10.2024 - 03.2026
PCA / HHA
Accracare
01.2023 - 05.2026
Shelter Advocate
Churches United for the Homeless
10.2021 - Current
Line Cook
Kenny's Candy
08.2019 - 09.2020
House keeper, Laundry room Housekeeping Lead
Shooting Star Casino
09.2016 - 05.2017
HHA/TMA/PCA
The Garden place
07.2014 - 12.2015
Sales Associate
Foot Locker
04.2007 - 10.2012
Crossroads Alternative HighSchool