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Associate Principal Engineer

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Results-driven Director of Customer Service with expertise in enhancing team performance, fostering collaboration, and implementing metrics to optimize service quality. Committed to driving customer satisfaction and improving operational efficiency.

Experienced Public Policy Adviser with a strong history of working in government and legal practice. Advanced skills in strategic policy development, stakeholder engagement, parliamentary practice and procedure, management, dispute resolution and litigation. Graduated from Queensland University of Technology with a Bachelor of Laws/Bachelor of Justice (Criminology) in 2012, and a Masters of Laws (Honours) from the University of Queensland in 2018. Admitted as a Lawyer in the Queensland Supreme Court in January 2013.

Dynamic youth worker with a proven track record at Boys and Girls Club, excelling in social skill development and emotional support. Skilled in crisis response and safety monitoring, I fostered inclusivity and personal growth through engaging programs, establishing trust and rapport with participants. Committed to enhancing youth experiences and promoting teamwork.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Experienced Technician with a strong background in diesel engine repair and preventive maintenance. Known for attention to detail and ability to reduce downtime through effective troubleshooting.
Detail-oriented professional with extensive expertise in diesel engine diagnostics and repair. Committed to optimizing equipment reliability while adhering to stringent safety standards, driving significant improvements in repair turnaround times.

Adaptable professional experienced in diverse customer service roles. Known for effective conflict resolution and professional communication, dedicated to delivering high-quality support and fostering positive user experiences.

 Dynamic team leader with a proven track record at John Deere Electronic Solutions, excelling in conflict resolution and process improvement. Successfully implemented training programs that enhanced safety and operational efficiency, fostering a culture of collaboration and high performance. Adept at managing workflows and motivating teams to achieve production goals. 

Dynamic executive with extensive experience at Loggerhead Reciprocal Interinsurance Exchange, specializing in operational excellence and customer experience enhancement. Achieved a 15% increase in customer satisfaction through effective strategic planning and team development. Proficient in CRM implementation and promoting employee engagement, fostering a culture of continuous improvement and high performance.

Dynamic banking professional with a proven track record at Bank OZK, excelling in relationship building and proactive problem-solving. Adept at cross-selling financial products and enhancing customer satisfaction, I leverage strong communication skills and attention to detail to drive sales growth and ensure compliance with banking policies.

Dynamic professional with a proven track record at Bank OZK, enhancing client experiences and exceeding sales targets through exceptional account management and customer relations. Skilled in Microsoft applications and fluent bilingualism, I excel in teamwork, problem-solving, and maintaining meticulous attention to detail. Achieved significant market growth and customer satisfaction by leveraging data-driven insights and innovative strategies.

Ashley Marie Boswell

Overview

Work History

Consumer Customer Relationship Specialist

Sales Center Morale & Events Coordinator

Office Manager

Vendor Contractor at Microsoft Corporation – Last Role: US DX Service Desk Team Lead

Education

Associate in Business Administration -

Timeline

Consumer Customer Relationship Specialist

Sales Center Morale & Events Coordinator

Office Manager

Vendor Contractor at Microsoft Corporation – Last Role: US DX Service Desk Team Lead

Associate in Business Administration -

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