ASHLEY MARRERO
Mount Laurel
Summary
Customer Care professional with 9+ years of experience delivering high-quality service in retail and financial service environments. Skilled in resolving customer concerns, managing high call volumes, maintaining accurate account documentation, and creating positive customer experiences. Known for strong communication, reliability, and the ability to assist diverse customers.
Overview
10
10
years of professional experience
Work History
Customer Care Agent
Cenlar FSB
01.2024 - Current
- Assist borrowers with mortgage servicing inquiries including payments, account updates, and general account support.
- Handle high volumes of inbound customer calls while maintaining professionalism and accuracy.
- Research and resolve customer concerns while escalating complex issues when required.
- Document all customer interactions within internal servicing systems to ensure compliance and service quality.
Coordinator (Part-Time)
Marshalls
Ewing
01.2024 - Current
- Support store leadership with daily operations and team coordination.
- Ensure positive customer experiences by assisting shoppers and resolving service concerns.
Retail Associate / Cashier
Marshalls
Ewing
01.2016 - 01.2024
- Operate POS systems and process cash, credit, and debit transactions accurately.
- Delivered attentive customer service, assisting customers in selecting and purchasing products to enhance shopping experience.
- Maintained organized sales floor while offering bilingual support to Spanish-speaking customers, ensuring effective communication and service.
Education
High School Diploma -
Lawrence High School
Lawrenceville, NJSkills
- Customer Care
- Call Center Support
- Bilingual Customer Support
- Customer Satisfaction
- Mortgage Servicing Support
- Account Support
- Issue resolution
- De-escalation
- Problem Solving
- Multitasking
- Team Collaboration
Timeline
Customer Care Agent
Cenlar FSB
01.2024 - Current
Coordinator (Part-Time)
Marshalls
01.2024 - Current
Retail Associate / Cashier
Marshalls
01.2016 - 01.2024
High School Diploma -
Lawrence High School