Ashley Marsh
Atlanta,GA
Summary
Committed and detail-oriented hospitality professional with experience in leading operations; pursuing new opportunities that foster growth and advancement, while diligently following team expectations in a thriving industry.
Overview
17
17
years of professional experience
Work History
Bartender Trainer
Fleming's Prime Steakhouse
Tampa, FL
07.2021 - Current
- Supported two Fleming's restaurant openings, including the flagship location in Tampa and the newest Midtown Atlanta location.
- Shared menu details, recommended items, and recorded guest orders.
- Entered orders in POS systems, split checks, calculated totals, and processed payments.
- Matched wine selections with menu items and guest preferences.
- Built strong guest relationships and helped encourage repeat visits through quality service.
- Delivered consistent service guests in a high volume enviornment.
- Set tables, rolled silverware, and polished glassware for polished presentation.
- Prepared cocktail batches and house-made syrups.
- Completed inventory and helped with liquor, wine, and beer orders.
- Accepted a key manager position at Fleming's Dunwoody.
Lead Bartender
Bonefish Grill
Tampa, FL
03.2015 - 07.2021
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Maintained well-stocked, clean and organized bar ready to serve as many guests as possible.
- Accurately handled cash drawer of $300 during each shift.
- Operated the POS system
- Trained new bartenders in to increase knowledge of drink preparation and upselling techniques.
- Managed up to 20+ customers per shift at a time, while simultaneously assisting 13+ restaurant servers.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Properly poured, mixed and blended 20+ recipes daily to prepare and serve mixed drinks, spirits and wines.
- Promoted responsible drinking practices
- Engaged in small talk with patrons to build rapport and earn repeat business.
Day Manager/Lead Bartender
Johnny J's Pub & Grille
Springfield, OH
10.2011 - 12.2014
- Monitored daily administration and operations to keep bartenders and other staff members on task prioritization and handling.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Prepared and served food and drinks in high-volume environment.
- Promoted responsible drinking practices.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
- Oversaw lottery sales and payout audits.
- Advocate and publicize upcoming establishment event.
- Engaged in small talk with patrons to build rapport and earn repeat business.
Account Services Specialist
GE Capital Financial
Canton, OH
11.2009 - 05.2011
- Answered and serviced 80-120 inbound calls per day and reviewed customer accounts that needed specific attention.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- De-escalated problematic customer concerns and resolved account issues, while maintaining calm, friendly demeanor.
- Documented conversations with customers and routed accounts to appropriate departments.
- Reviewed accounts to determine payment plans due to financial hardship, with approval to also negotiate removal of fees and interest charges.
- Cross-trained as a mock trainer to help guide and mentor new hires to be successful representatives
- Maintained consistent high performance by establishing solid record of achieving or exceeding team goals.
- Listed in top ten employees in three categories: highest payment rate, highest payment amount, and highest contact rate.
Education
Bachelor of Science - Public Health
Kent State University
Kent, OH12-2021
High School Diploma -
Green High School
Green, OH06-2006
Skills
- Customer service excellence
- Prioritization and problem solving
- ServSafe knowledge, Ecosure and health compliance
- Fine-dining service standards and hospitality
- Mixology expertise
- Proficient knowledge of wine varietals, appellations, regional characteristics, tasting profiles and food pairing
- Organizational skills
- corporate training and development
- Basic accounting principles
- Outgoing demeanor
- Discretion and confidentiality
- Data entry
- Attention to detail
- Team leadership
Timeline
Bartender Trainer
Fleming's Prime Steakhouse
07.2021 - Current
Lead Bartender
Bonefish Grill
03.2015 - 07.2021
Day Manager/Lead Bartender
Johnny J's Pub & Grille
10.2011 - 12.2014
Account Services Specialist
GE Capital Financial
11.2009 - 05.2011
High School Diploma -
Green High School
Bachelor of Science - Public Health
Kent State University