MAIA PEREZ
Kissimmee,FL
Summary
Results-driven professional with over 8 years in the restaurant industry, including 3 years in leadership roles. Proven ability to enhance sales and customer satisfaction through effective team training and development. Expertise in mixology and customer service, leading to improved team performance and operational efficiency. Successful track record of fostering collaboration and implementing impactful training programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Sickies Garage
Kissimmee, FL
06.2023 - Current
- Developed and implemented training programs for new bartenders, improving service quality and efficiency.
- Mentored staff on inventory management best practices, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations of bartenders, delivering constructive feedback for improvement.
- Trained new bartenders on drink preparation techniques, product promotion, garnish preparation, and sanitation guidelines.
Bartender
Orange Lake Resort
Kissimmee, FL
10.2023 - 02.2025
- Implemented innovative drink specials that increased sales and enhanced overall customer experience.
- Ensured optimal stock levels of spirits, garnishes, and supplies through diligent inventory management.
- Coordinated with kitchen staff to streamline service during peak hours and improve workflow.
- Addressed customer complaints promptly, promoting satisfaction and return visits through superior service.
- Handled high customer volumes effectively during special events and weekend shifts.
Day Care Provider
Puyallup Tribe of Indians
Kissimmee
06.2019 - 11.2023
- Cultivated a calm environment through effective behavior management techniques.
- Designed and executed age-appropriate activities promoting creativity and social interaction.
- Maintained a safe space for children to thrive in learning and personal development.
FOH Coach/ Server
Millers ale house
Winter Park
02.2019 - 10.2022
- Trained and managed front of house to achieve top-tier customer service standards.
- Collaborated with front-of-house personnel to enhance customer satisfaction and dining experience.
- Oversaw daily front-of-house operations, ensuring efficient service delivery and adherence to organizational standards.
- Developed communication strategies that boosted team morale and facilitated collaboration.
Photographer/Lead
Medieval times
Kissimmee
12.2015 - 02.2019
- Captured high-quality images using diverse photographic equipment in challenging lighting conditions.
- Edited and selected images that aligned with clients vision and aesthetic preferences.
- Led a team of photographers to successfully capture, edit, and upload event photos.
- Advanced from coach to lead photographer within one year of employment.
Education
Highschool Diploma - undefined
Poinciana Prep
Poinciana05.2018
Skills
- Leadership abilities
- Effective time management
- Collaborative teamwork
- Client service excellence
- Multitasking proficiency
- Rapid learning capability
- Stress resilience
- Communication expertise
- Analytical skills
- High motivation level
- Food safety knowledge
- Performance artistry
- Specialty drink preparation
- Advanced bartending methods
Certification
Serv safe certification
Tips certification
Timeline
Bartender
Orange Lake Resort
10.2023 - 02.2025
Bartender Trainer
Sickies Garage
06.2023 - Current
Day Care Provider
Puyallup Tribe of Indians
06.2019 - 11.2023
FOH Coach/ Server
Millers ale house
02.2019 - 10.2022
Photographer/Lead
Medieval times
12.2015 - 02.2019
Highschool Diploma - undefined
Poinciana Prep