Mercedes Lyda
Limerick,UT
Summary
Business-focused professional with experience in real estate and restaurant service. Skilled in sales development, client follow-up, and delivering outstanding customer service. Known for multitasking, maintaining professionalism, and building strong relationships that support repeat business and team success.
Overview
7
7
years of professional experience
Work History
Server/Bartender Trainer
The Break Sports Grill
Saratoga Springs, Utah
05.2024 - 06.2026
- Trained newly hired staff to effectively fill key positions and improve team productivity.
- Engaged guests with a friendly demeanor to enhance overall experience and satisfaction.
- Collaborated with team members to deliver consistent high-quality service to customers.
- Effectively multitasked within a fast-paced environment.
- Helped process cash, card, and tap payments accurately.
Real Estate Agent
Real Broker, LLC
Salt Lake City, Utah
08.2020 - 03.2025
- Negotiated offers and counteroffers with clients, agents, and lenders.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated showings, open houses, and client tours across residential properties.
- Responded promptly to client inquiries via phone or email.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Monitored transaction compliance and maintained accurate records throughout escrow.
Server/Bartender Trainer
Strap Tank Brewing
Lehi, Utah
01.2021 - 05.2024
- Engaged customers in friendly conversation to enhance overall bar experience.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Demonstrated calm communication skills during busy shifts to ensure guest satisfaction. during rushes and guest complaints.
- Trained staff on opening, closing, and side work routines for consistent operational flow.
Server
The Cliff Dining Pub
Draper, Utah
09.2019 - 12.2020
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Highlighted dessert options and beverage specials to elevate customer experience.
- Refilled beverages and checked guest satisfaction throughout service
- Demonstrated enthusiasm and knowledge of restaurant menu and products to engage guests.
Education
Bachelor of Arts - Medical Esthetics
Nima
Sandy, UT03-2019
Skills
- Customer service excellence
- Sales development
- Cross-selling strategies
- Sales promotions
- Customer engagement
- Product knowledge
- Effective communication skills
- Team collaboration
- Collaborative teamwork
- Adaptability
- Task prioritization
- Reliability
- Self motivation
- Professional attitude
- Problem solving
- Relationship building
- Problem solving
Timeline
Server/Bartender Trainer
The Break Sports Grill
05.2024 - 06.2026
Server/Bartender Trainer
Strap Tank Brewing
01.2021 - 05.2024
Real Estate Agent
Real Broker, LLC
08.2020 - 03.2025
Server
The Cliff Dining Pub
09.2019 - 12.2020
Bachelor of Arts - Medical Esthetics
Nima