Zane Verley
Centralia,WA
Summary
Dynamic professional with a strong background in customer service and cash management at Applebee's. Successfully trained staff to improve guest engagement and operational efficiency, contributing to higher customer satisfaction and loyalty. Experienced in high-volume dining and adept in suggestive selling strategies. Achieved management training certification from YUM Brands after training in Kentucky.
Overview
2026
2026
years of professional experience
Work History
Server/ Bartender/ Trainer
Applebee's
2025 - Current
Served as a server, bartender, and trainer across four Applebee's locations in two states. Trained new staff to enhance service quality and operational efficiency. Actively contributed to guest satisfaction, ensuring repeat visits through exceptional service. Oversaw operations at the Gilbert location, focusing on team performance and customer experience.
Education
GED - General Studies
Centralia High School
Centralia, WA06.2013
Skills
- Work ethic
- Customer service excellence
- Cash handling expertise
- Guest engagement strategies
- Memory retention skills
- Cleanliness standards adherence
- Safe food handling practices
- Menu knowledge
- High-volume dining experience
- Suggestive selling techniques
- Point of sale proficiency
- Relationship management
Accomplishments
Self published author. Ran a bar restaurant for 5 years
Timeline
Server/ Bartender/ Trainer
Applebee's
2025 - Current
GED - General Studies
Centralia High School