Ashley Brooks
Jarrell,TX
Summary
- Efficient Cocktail Waitress bringing 15+years of exceptional performance in serving roles. Eager to fulfill a opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.
- Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Server/ Bartender/ Trainer
Olive Garden Restaurant
Georgetown, TX
01.2017 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server Manager
P-DUBS PIZZA AND RIB SHACK
Pueblo, CO
11.2013 - 05.2016
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced sales by promoting products and assisting with creative menu selections.
- Purchased food and cultivated strong vendor relationships.
Education
GED -
Central High School
Pueblo Co05.2004
Skills
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Customer Service and Rapport
- Food and Beverage Service
- Warm and Friendly
- Dining Room Cleaning and Upkeep
- Specials Promotion and Upselling
- Team Player
- High-Volume Dining
- Age Verification
- Ability to Lift 30 Pounds
- High-Energy and Stamina
- Cocktail Knowledge
- Greeting and Seating Guests
- Guest Accommodations
- Wine Pairings
- Billing and Payment Processing
- Identification Requirements
- Social Perceptiveness
Timeline
Server/ Bartender/ Trainer
Olive Garden Restaurant
01.2017 - 07.2022
Server Manager
P-DUBS PIZZA AND RIB SHACK
11.2013 - 05.2016
GED -
Central High School
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