Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Breanna Bannister

Hyattsville,MD

Summary

A seasoned professional with a proven track record at Silver Diner, I excel in elevating dining experiences through expert menu memorization and exceptional communication. My leadership in training teams and enhancing customer satisfaction has significantly contributed to the establishment's success. Skilled in POS system proficiency and relationship building, I consistently exceed sales targets, fostering loyalty and repeat business.

Overview

5
5
years of professional experience

Work History

Server/Trainer/ Bartender

Silver Diner
08.2021 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Sales Manager

Black Egyptian CBD Company
07.2020 - 09.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Education

Associate In Physical Therapy - Physical Therapy

Broward College
Fort Lauderdale, FL

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • High volume dining
  • Upselling strategies
  • POS system proficiency
  • Team member training
  • Safe handling procedures
  • Cash handling
  • Server etiquette
  • Tableside service
  • Food safety compliance
  • Food presentation
  • Bar terminology
  • Wine service
  • Exceptional communication
  • Policy enforcement
  • Restaurant operations
  • Quality control
  • Staff monitoring
  • Employee mentoring
  • Food and beverage pairings
  • New employee mentoring
  • Allergy awareness
  • Food quality standards
  • Food running skills
  • Dining area maintenance
  • Food inspection
  • Wine pairings
  • Item promotion
  • Daily specials memorization
  • Service prioritization
  • Price memorization
  • Patron satisfaction
  • Table setting arrangements
  • Strong leadership
  • Effective customer upselling
  • Relationship building
  • Attention to detail
  • Critical thinking
  • Clear communication

Timeline

Server/Trainer/ Bartender

Silver Diner
08.2021 - Current

Sales Manager

Black Egyptian CBD Company
07.2020 - 09.2021

Associate In Physical Therapy - Physical Therapy

Broward College

Accomplishments

  • Named employee of the month 3x in multiple years by multiple general managers

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Breanna Bannister