Jayla Harrington
Suitland,MD
Summary
Seasoned expert dedicated to enhancing customer service and ensuring client satisfaction.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Silver Diner
08.2023 - Current
- Worked efficiently under pressure during peak hours for seamless operations.
- Provided friendly, courteous service, with positive customer satisfaction ratings.
- Assisted with staff training, sharing expertise in bartending techniques, and customer service best practices.
Assistant Store Manager
Piercing Pagoda of Zale
09.2021 - 08.2023
- Maintained clean, organized store to create inviting shopping environment.
- Resolved customer complaints promptly to ensure satisfaction.
- Executed administrative tasks, generating reports on sales trends and losses accurately and timely.
Barista
Starbucks, Target
07.2020 - 08.2021
- Sanitized coffee and food preparation areas, ensuring high hygiene standards.
- Accurately handled cash transactions to uphold financial integrity.
- Crafted specialty drinks based on precise customer requests and preferences.
Crew Member
Panera Bread
05.2019 - 06.2020
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Coordinated with kitchen staff for timely preparation of orders, reducing wait times for customers.
- Acted as a team player by helping colleagues finish their tasks.
Launderette Attendant
Marriott
06.2016 - 01.2018
- Sorted and folded cleaned laundry for organized presentation during collection.
- Operated laundry machinery for effective cleaning of garments and linens.
Education
Suitland HS 2020
Skills
- Customer relations
- Food and beverage knowledge
- Effective sales techniques
- Point of sale system operation
- Critical thinking
- Customer service and satisfaction
- Team leadership
Timeline
Server/Bartender
Silver Diner
08.2023 - Current
Assistant Store Manager
Piercing Pagoda of Zale
09.2021 - 08.2023
Barista
Starbucks, Target
07.2020 - 08.2021
Crew Member
Panera Bread
05.2019 - 06.2020
Launderette Attendant
Marriott
06.2016 - 01.2018
Suitland HS 2020