Josue Perez Rivas
Middle River,MD
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Silver Diner
05.2024 - Current
- I gave my customers recommendations on the menu to improve their experience dining with us.
- I introduce them to the special meal of the day, or to our new seasonal menu.
- Delivered prompt and friendly service to enhance customer dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed multiple tables simultaneously while ensuring attentive service.
- Trained new servers on restaurant procedures and customer service standards.
Server
El Salto
05.2023 - 05.2024
- Delivered prompt and friendly service to enhance customer dining experience.
- Assisted in menu navigation and offered recommendations based on customer preferences, or on our popular meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed multiple tables simultaneously while ensuring attentive service.
- Resolved customer complaints swiftly and effectively to maintain satisfaction.
Line cook
Sakura Teppanyaki
09.2022 - 05.2023
- Prepared and organized ingredients for daily menu items to ensure seamless service.
- Followed recipes and cooking techniques to create authentic dishes while adhering to food safety standards.
- Maintained cleanliness and sanitation of kitchen equipment and work areas throughout shifts.
- Collaborated with kitchen staff to streamline food preparation processes and enhance efficiency.
- Monitored cooking times and temperatures to ensure optimal quality and presentation of meals.
Inventory Supervisor
Ashley Warehouse
01.2022 - 09.2022
- Responsible for store inventory management.
- Placed customers' orders according to the date of delivery.
- Coordinated placements of different packages in their designated delivery trucks.
Education
Community College of Baltimore County - Biology
Community College of Baltimore County
Essex, MD12.2025
Regular Diploma - General Studies
Parkville High School
Parkville, MD06.2022
Skills
- Communication skills
- Customer service
- Fast thinking
- Problem solver
- Self-derive to keep learning
- Team collaboration
- Suggestive selling
- Attention to detail
- Inventory management
Extracurricular Activities
Lacrosse player, Green Garden Club, Science Club Pastry Club.
Languages
Bilingual in English and Spanish
Related Experience
- Inventory Manager, Ashley Warehouse, 01/2022, 09/2022, Responsible for store inventory management
- Line Cook, Sakura Teppanyaki, 09/2022, 05/2023
- Server, El Salto, 05/2023, 05/2024
- Server, Silver Diner, 05/2024, Present
Languages
Spanish
Professional
English
Professional
Timeline
Server
Silver Diner
05.2024 - Current
Server
El Salto
05.2023 - 05.2024
Line cook
Sakura Teppanyaki
09.2022 - 05.2023
Inventory Supervisor
Ashley Warehouse
01.2022 - 09.2022
Community College of Baltimore County - Biology
Community College of Baltimore County
Regular Diploma - General Studies
Parkville High School