Hannah Bell

• Experience delivering exceptional guest experiences in a high-volume upscale dining environment.
• Skilled in menu knowledge, wine and beverage recommendations, upselling, order accuracy, multitasking, and maintaining the highest standards of customer service and hospitality.

• Assisted with chairside procedures, coordinated patient treatment plans, managed inventory, and ensured compliance with infection control and safety standards.
• Trained staff on best practices, streamlined workflow processes, and enhanced patient experiences.
• Managed appointment schedules for staff and maintained front desk organization.
• Answered multi-line phone system and routed calls efficiently to relevant personnel.
• Processed incoming and outgoing mail, ensuring timely distribution to staff members.
• Maintained office supplies inventory, placing orders as needed to prevent shortages.
• Handled customer complaints professionally, escalating issues to management when necessary.

• Provided chairside support, took digital X-rays, maintained patient records, sterilized instruments, educated patients, and ensured efficient clinical operations to enhance patient experience.
• Delivered exceptional patient care while ensuring compliance with infection control and safety standards to promote a safe clinical environment.

• Multitasked effectively during peak hours, managing multiple tables to enhance customer service.
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
• Provided recommendations on menu items based on customer preferences and dietary restrictions.
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
• Adhered to all food safety regulations to ensure the health and well-being of customers.
• Addressed customer complaints promptly and professionally, fostering a positive dining experience.

• Compiled customer orders with accuracy, ensuring proper placement in shipping containers for timely dispatch.
• Unboxed and organized incoming inventory for efficient retrieval and optimized storage.

Provided exceptional guest service by managing check-ins and check-outs, handling reservations, processing payments, resolving guest concerns, coordinating with resort departments, and ensuring a positive guest experience throughout their stay.

• Mastered beverage preparation techniques, delivering high-quality customer service and ensuring order accuracy to enhance customer satisfaction.
• Recognized for proficiency and advanced to a Barista Trainer role based on performance and skill.