Isaad Medina-Weffer
Saugus,MA
Summary
Dynamic bilingual communications graduate specializing in marketing and customer loyalty. Eager to leverage extensive customer service skills and a passion for creating engaging experiences in a role focused on customer loyalty and business analytics.
Overview
7
7
years of professional experience
Work History
Server
Davio’s Italian Steakhouse
Lynnfield
05.2022 - Current
- Leveraging exceptional communication skills to interact with a diverse clientele, ensuring their dining experience is enjoyable and memorable.
- Working seamlessly with kitchen staff and fellow servers to ensure smooth operations and high-quality service delivery.
- Addressing and resolving customer complaints promptly, using critical thinking skills to maintain a positive dining environment.
Airbnb Ambassador
Saugus, MA
04.2022 - Current
- Apply marketing strategies to promote my listings, utilizing data interpretation skills to attract and retain guests, ensuring high occupancy rates and positive reviews.
- Coordinate with cleaning services, co-host and other team members to ensure smooth operations and timely readiness of the property.
- Ensure powerful interactions with guests, addressing inquiries, resolving issues, and enhancing overall satisfaction thought-out effective communication.
Ground Operations
JetBlue Airlines
Boston
09.2017 - 05.2022
- Solid understanding of airline operations, customer needs, and effective communication for safe ramp work and timely task execution.
- Exceptional ability in handling customer inquiries, resolving issues, and ensuring satisfaction through strong communication skills with customers, colleagues, and managers.
- Critical thinking and problem-solving skills to resolve operational issues.
Education
MSc International Marketing -
Hult International Business School
08.2024
Bachelor's Degree in Communications -
Arturo Michelena University
06.2023
Skills
- Customer service
- Business analytics
- Marketing
- Public relationships
- Communication skills
- Problem-solving
- Critical thinking
- Teamwork
- Customer satisfaction
- Data interpretation
- Client relations
- Project management
- Data analysis
- Inbound marketing
- HubSpot marketing software
- Canva
- Notion
- Microsoft Office
- Google Suite
- Asana
- Trello
Professionalcertifications
- Project Management Certificate (Google)
- Data Analyst (Google)
- Inbound (HotSpot Academy)
- HubSpot Marketing Software
- Winning with Digital Platform (Harvard Business School)
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Server
Davio’s Italian Steakhouse
05.2022 - Current
Airbnb Ambassador
04.2022 - Current
Ground Operations
JetBlue Airlines
09.2017 - 05.2022
MSc International Marketing -
Hult International Business School
Bachelor's Degree in Communications -
Arturo Michelena University
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