Makenzie Downs
Springtown,TX
Summary
Dedicated server and trainer with a proven track record in exceptional customer service, cash handling, and guest engagement. Committed to enhancing dining experiences and fostering positive relationships with patrons.
Overview
13
13
years of professional experience
Work History
Server/Bartender Trainer
Sickies Garage Burgers & Brews
Fort Worth Tx
09.2023 - 05.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new servers on menu offerings and service protocols.
- Cultivated warm relationships with regular customers.
Server
Firebirds Wood Fired Grill
Fort Worth, TX
02.2023 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Resolved customer complaints promptly, ensuring positive dining outcomes.
Server/Bartender Trainer
BoomerJacks Bar and Grill
Bedford TX
04.2018 - 11.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash transactions accurately while processing customer payments efficiently.
- Upsold menu items, contributing to increased average check totals through effective communication.
- Monitored dining room activity to optimize seating arrangements during peak hours.
Server
Hooters
North Richland Hills, TX
07.2016 - 04.2018
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Host
Cotton Patch Cafe
Lake Worth, TX
06.2014 - 07.2016
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Collaborated with management to improve seating strategies during peak hours.
Cashier
Chicken Express
Lake Worth, TX
04.2013 - 06.2014
- Processed customer transactions efficiently using point-of-sale system.
- Maintained clean and organized work area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Conducted cash handling procedures accurately, minimizing discrepancies.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
High School Diploma -
Boswell High School
Fort Worth, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Point of sale (POS) system operations
- Responsible beverage service
- Server training
- Team player
- Reliability
- Multitasking
Timeline
Server/Bartender Trainer
Sickies Garage Burgers & Brews
09.2023 - 05.2026
Server
Firebirds Wood Fired Grill
02.2023 - 09.2023
Server/Bartender Trainer
BoomerJacks Bar and Grill
04.2018 - 11.2022
Server
Hooters
07.2016 - 04.2018
Host
Cotton Patch Cafe
06.2014 - 07.2016
Cashier
Chicken Express
04.2013 - 06.2014
High School Diploma -
Boswell High School