Octavio Orizaba
Anaheim,CA
Summary
Proven achiever with extensive experience at The Old Spaghetti Factory International Inc., where I honed exceptional customer service and cash handling skills. Excelled in high-volume dining environments, significantly enhancing guest satisfaction through personalized service and efficient team collaboration. Expert in beverage preparation and safe food handling, I consistently contributed to positive dining experiences and financial accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Server/Bartender Trainer
The Old Spaghetti Factory International Inc.
03.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Katella High School
Anaheim, CA06.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
- Beverage Preparation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server/Bartender Trainer
The Old Spaghetti Factory International Inc.
03.2012 - Current
High School Diploma -
Katella High School
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