Melissa Lawrenson
Joliet,IL
Summary
Proven multitasker and exceptional communicator, adept at enhancing customer experiences and streamlining operations. At Longhorn Steakhouse, excelled in guest engagement and efficient POS handling, significantly improving service quality. Skilled in cash management and team collaboration, with a track record of resolving issues swiftly, ensuring guest satisfaction. Demonstrates a strong work ethic and proficiency in both individual and team settings.
Overview
9
9
years of professional experience
Work History
Server/Bartender Trainer
Longhorn Steakhouse
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Foster Care Coordinator
St. Sophia's Forgotten Felines
01.2016 - Current
- Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
- Assisted in recruiting new foster parents through targeted outreach efforts and public presentations about program''s benefits and requirements.
- Maintained medical records for 300+ cats and kittens in care, including administering FVRCP vaccinations according to AVA recommendations, deworming treatments, microchip implantation, and medication dosing.
- Inputting all medical records into database system to provide to adopters.
- Processing adoption applications thoroughly in a timely manner such as contacting veterinary references and coordinating the foster parent's schedule with that of an adoption counselor's schedule and the adopter's.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL08.2018
Associate of Science -
College of DuPage
Glen Ellyn, IL08.2018
Associate of Applied Science -
College of DuPage
Glen Ellyn, IL08.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Proficient math skills
- Communicative and works well individually as well as in a team setting
Timeline
Server/Bartender Trainer
Longhorn Steakhouse
08.2019 - Current
Foster Care Coordinator
St. Sophia's Forgotten Felines
01.2016 - Current
Associate of Arts -
College of DuPage
Associate of Science -
College of DuPage
Associate of Applied Science -
College of DuPage
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