ASHLEY MARSHALL
Palm Harbor
Summary
Experienced senior healthcare operational leader and strategist with proven skills in clinical informatics development, analysis, and change process initiatives within multiple health systems, improving clinical performance and patient outcomes and experience on a national platform.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Improvement and Operations Strategist
PT Solutions Physical Therapy
01.2024 - Current
- Develop comprehensive strategies by analyzing market trends and clinical data to drive operational growth.
- Implement innovative solutions for optimizing processes, resulting in increased efficiency, improved clinical outcomes, and reduced costs.
- Collaborate with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Conduct thorough competitor analysis to identify opportunities for product differentiation and market positioning.
- Provide actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Manage high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Mentor team members, fostering professional growth and development while reinforcing a positive work environment.
Senior District Manager of Hospital Operations
PT Solutions Physical Therapy
08.2023 - Current
- Leadership of process improvement initiatives maximizing clinical operations and patient outcomes through multiple layers of leadership and key hospital department stakeholders.
- Utilized a CQI approach to both hospital operations and review of data, designing and driving action plans for care optimization.
- Accountable for the development of patient throughput from hospital to full care continuum.
- Financial analysis and management of labor and revenue and report development for key stakeholders.
- Designer of new hire experience following national training guidelines; led site leaders for effective new hire training and experience.
Inpatient Senior Clinic Director
PT Solutions Physical Therapy
08.2022 - 08.2023
- Analyze patient feedback and perform continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Build relationships with physicians and hospital partners to create a steady referral pipeline.
- Monitor duties assigned to teams and individuals to promote high levels of patient care and job efficiency.
- Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance, and policies and procedures when managing an annual budget for 8 hospital contracts in FL, GA, and NC, and supervising greater than 100 employees.
- Provide skilled occupational therapy services in acute care settings and mentorship of clinicians nationwide.
Clinic Director of Acute Care Therapy Services
PT Solutions Physical Therapy
06.2021 - 06.2022
- Foster engagement and togetherness through 1:1 meetings, group meetings, and consistent celebration of "the wins" of the team.
- Facilitate promotion of exceptional patient care and job efficiency through innovative treatment approaches, emphasizing continued growth through educational opportunities, and side-by-side mentoring.
- Actively involved in clinician recruitment, hiring, and emphasis of supportive and safe environments in which these clinicians can be provided ample opportunities for growth and professional development.
- Generate and maintain updated data reports for senior leadership in order to streamline day-to-day business operations and patient satisfaction with integrity.
- Provide direction regarding clinical process improvement methods and guide associates in the implementation of new process/procedures/methods.
- Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance, and policies and procedures while managing annual budget and supervising approximately forty employees.
Occupational Therapist
PT Solutions Physical Therapy
06.2019 - 06.2021
- Coordinate interventions with multidisciplinary treatment team in order to provide exceptional care through participation in daily unit round meetings and interdisciplinary team meetings.
- Establish compassionate and caring relationships with patients through demonstration of hospitality and integrity.
- Establish and perform ongoing improvement process of ICU early mobility program.
- Complete evaluation and treatment of adults with various conditions in the acute care setting.
- Supervision of occupational therapy services within the hospital setting with numerous OTR/COTA staff.
- Establish daily schedule and caseload assignments for each team member.
Occupational Therapist
Elite Physical Therapy, Drayer Physical Therapy
07.2017 - 03.2019
- Completed all scheduling and caseload management of all clinic occupational therapy services.
- Provided evaluation and treatment of a diverse caseload of adult and pediatric populations.
- Spearheaded positioning and school provisions for pediatric patient with secondary peripheral neuropathy due to chemotherapy.
- Facilitated return to work of numerous patients with traumatic upper extremity injuries and conditions at full-duty capacity
- Completed evaluation and treatment of adults with various conditions primarily including neuropathy, neurological disease processes, and upper extremity injuries.
- Performed supervision of Level I and Level II occupational therapy students.
Occupational Therapist
Sage Rehabilitation Outpatient Services
02.2015 - 10.2015
- Spearheaded dementia program that enabled patients to remain in their homes safely, as well as caregiver education to reduce the risk of adverse effects or gaps of understanding within communication.
- Completed evaluation and treatment of adults with specific focus on neurological processes, neuropathy, upper extremity positioning, visual-motor rehabilitation, and cognitive rehabilitation.
- Performed home safety evaluations to assess for potential hazards and provide recommendations for safety within their home.
- Facilitated group patient outings to improve success and safety as patients prepared for community reintegration.
Occupational Therapist
Our Lady Of The Lake Regional Medical Center
12.2013 - 02.2015
- Completed evaluation and treatment of patients with a primary focus and presence in neurology and trauma units, as well as completion of recommendations for post-discharge planning.
- Coordinated interventions with multidisciplinary treatment team through active participation in morning unit huddles and multidisciplinary rounds.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend and holiday shifts, in order to uphold an exceptional standard of patient care.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Master of Science - Occupational Therapy
University of South Alabama
Mobile, AL12.2013
Bachelor of Science - Kinesiology
Mississippi State University
Starkville, MS05.2011
Skills
- Operational Strategy Development and Implementation
- Clinical End User Training
- Clinical Workflow Optimization
- Healthcare Operations
- Process and Quality Improvement
- System Implementation
Affiliations
American Occupational Therapy Association (AOTA)
Certification
NBCOT
Current OT Licensure in the State of Florida
Timeline
Process Improvement and Operations Strategist
PT Solutions Physical Therapy
01.2024 - Current
Senior District Manager of Hospital Operations
PT Solutions Physical Therapy
08.2023 - Current
Inpatient Senior Clinic Director
PT Solutions Physical Therapy
08.2022 - 08.2023
Clinic Director of Acute Care Therapy Services
PT Solutions Physical Therapy
06.2021 - 06.2022
Occupational Therapist
PT Solutions Physical Therapy
06.2019 - 06.2021
Occupational Therapist
Elite Physical Therapy, Drayer Physical Therapy
07.2017 - 03.2019
Occupational Therapist
Sage Rehabilitation Outpatient Services
02.2015 - 10.2015
Occupational Therapist
Our Lady Of The Lake Regional Medical Center
12.2013 - 02.2015
Master of Science - Occupational Therapy
University of South Alabama
Bachelor of Science - Kinesiology
Mississippi State University
NBCOT
Current OT Licensure in the State of Florida
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