Ashley Marshall
Palm Harbor,FL
Summary
Healthcare informatics and operational analytics leader with expertise in designing and implementing enterprise reporting infrastructure that supports clinical operations, quality monitoring, and executive decision-making across hospital-based therapy services.
Experienced in developing scalable analytics platforms, performance dashboards, and data governance frameworks that translate complex healthcare operational data into actionable insights for executive leadership, clinical teams, and health system partners.
Recognized for bridging clinical operations, healthcare data infrastructure, and informatics strategy to improve operational transparency, strengthen care coordination, and support enterprise performance improvement initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Performance Improvement & Strategic Op
PT Solutions Physical Therapy
01.2024 - Current
Clinical Informatics & Data Infrastructure Healthcare Analytics & Performance Monitoring EMR & Clinical Systems Collaboration Informatics-Driven Performance Improvement
Lead the development and governance of enterprise reporting and analytics infrastructure supporting inpatient therapy operations across multiple hospital systems and districts.
• Build automated reporting tools and analytics frameworks that improve data accessibility and reduce manual reporting processes.
• Establish standardized metric definitions and data governance structures supporting consistent performance monitoring across inpatient therapy locations.
• Develop analytics platforms used by executive and operational leadership to monitor performance trends and inform strategic decision-making.
• Partner with electronic medical record and clinical informatics teams to support reporting integration and clinical workflow optimization.
• Design operational and predictive analytics tools supporting workforce planning, productivity monitoring, and performance improvement initiatives.
• Translate clinical and operational workflows into scalable reporting and analytics solutions that support enterprise performance monitoring.
Senior District Manager of Hospital Operations
PT Solutions Physical Therapy
08.2022 - 01.2024
Oversaw operational performance and clinical service delivery across multiple hospital therapy contracts while supporting enterprise analytics and performance monitoring initiatives.
- Directed operations across eight hospital contracts and more than 100 clinical staff.
- Managed operational budgets, productivity monitoring, and financial performance reporting.
- Led operational improvement initiatives focused on patient throughput and care coordination.
Clinic Director of Acute Care Therapy Services
PT Solutions Physical Therapy
06.2021 - 08.2022
Directed daily operations of acute care therapy services within hospital settings.
• Managed clinical staffing, scheduling, productivity monitoring, and operational performance oversight.
• Collaborated with interdisciplinary hospital teams to support patient care coordination and clinical program development.
Occupational Therapist
Multiple Health Systems
12.2013 - 06.2021
Provided occupational therapy services in acute care, outpatient rehabilitation, and skilled nursing settings with emphasis on neurological rehabilitation and complex medical conditions.
Education
Master of Science - Occupational Therapy
University of South Alabama
Mobile, AL12-2013
Bachelor of Science - Kinesiology
Mississippi State University
Starkville, MS05-2011
Skills
Clinical Informatics & Healthcare Data Strategy
Healthcare Analytics & Reporting Architecture
Operational Performance Dashboards
Healthcare Data Governance & Metric Standardization
EMR Reporting Collaboration & Workflow Optimization
Healthcare Quality & Performance Monitoring
Operational Analytics & Data Interpretation
Healthcare Operations & Clinical Workflow Integration
Performance Improvement & Continuous Quality Improvement
Technical & Analytics Tools
Power BI
Advanced Excel (Power Query, Power Pivot, Data Modeling)
Healthcare Operational Reporting Architecture
Dashboard Development & Performance Analytics
Electronic Medical Record Reporting Collaboration
Operational Data Infrastructure & Metric Standardization
Certification
NBCOT
Licensed Occupational Therapist — Florida
Strategic Impact & Leadership Highlights
Enterprise Healthcare Analytics Infrastructure
Designed and maintain enterprise reporting platforms and operational dashboards providing executive visibility into clinical productivity, operational performance, and quality metrics across inpatient therapy services.
Operational Performance Intelligence
Developed analytics frameworks enabling leadership to monitor key operational indicators including staffing utilization, turnaround time, service capture, and productivity across multi-site hospital therapy programs.
Healthcare Data Governance & Metric Standardization
Established standardized operational reporting architecture and metric definitions supporting consistent performance monitoring across inpatient therapy locations.
Care Continuum Performance Analytics
Supported development of reporting infrastructure improving visibility into referral coordination and care transition performance between inpatient and outpatient therapy services.
Clinical Informatics Collaboration
Partner with clinical informatics and electronic medical record teams to translate clinical workflow needs into scalable reporting and analytics solutions.
Timeline
Director of Performance Improvement & Strategic Op
PT Solutions Physical Therapy
01.2024 - Current
Senior District Manager of Hospital Operations
PT Solutions Physical Therapy
08.2022 - 01.2024
Clinic Director of Acute Care Therapy Services
PT Solutions Physical Therapy
06.2021 - 08.2022
Occupational Therapist
Multiple Health Systems
12.2013 - 06.2021
Master of Science - Occupational Therapy
University of South Alabama
Bachelor of Science - Kinesiology
Mississippi State University