Ashley Martin
Antioch,CA
Summary
Dedicated and reliable Registered Nurse (RN) committed to providing compassionate, culturally competent, holistic care. Proven ability to effectively prioritize tasks according to urgency and patient needs in fast-paced environment. Demonstrated ability in quickly learning and applying new information, contributing to a proactive and adaptable work approach and well rounded patient centered care.
Overview
8
8
years of professional experience
Work History
Health Information Services Technician
Bay Medical Management INC.
05.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Coordinate incoming radiology exams from multiple bay area hospitals and urgent cares to facilitate efficient review and reporting by the radiologists.
Patient Care Coordinator
John Muir Health, Concord Medical Center
08.2019 - 05.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Pre-assessment for scheduling a variety of diagnostics including CT, MRI, Mammograms, Ultrasounds, Nuclear Medicine, Fluoroscopy, X-ray.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Medical Assistant
BASS Neurology Medical Group
10.2016 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- CURES database monitoring and adherence to regulations
- Ability to keep up with busy fast paced patient flow - over 200 patients a week.
Education
Bachelor of Science - Registered Nurse
Gurnick Academy of Medical Arts
Concord, CA04.2024
Bachelor of Science - Health Sciences: Community Health Education
California State University - Sacramento
Sacramento, CA12.2015
Skills
- Medication and IV administration
- Direct Patient Care / Patient Assessments
- Documentation and Charting
- Patient education and counseling
- Patient and family advocacy
- Infection control measures
- Compassion and Empathy
- Care Planning
- Professional Bedside Manner
- AHA Basic Life Support (BLS) Certification
- AHA Advanced Cardiac Life Support (ACLS) certification
- Vital sign monitoring
Accomplishments
Leadership award for exemplary leadership and excellence in the pursuit of personal and leadership development - May 2024
Timeline
Health Information Services Technician
Bay Medical Management INC.
05.2021 - Current
Patient Care Coordinator
John Muir Health, Concord Medical Center
08.2019 - 05.2021
Medical Assistant
BASS Neurology Medical Group
10.2016 - 08.2019
Bachelor of Science - Registered Nurse
Gurnick Academy of Medical Arts
Bachelor of Science - Health Sciences: Community Health Education
California State University - Sacramento
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