Summary
Overview
Work History
Education
Skills
Student Clinical Experience
Certification
Timeline
Generic

Tashiana Flanagan

Racine

Summary


Professional with strong background in managing medical records and health information systems. Adept at ensuring data accuracy, maintaining confidentiality, and adhering to compliance standards. Strong team player with focus on collaboration and achieving results. Reliable and adaptable, skilled in electronic health records (EHR) management, coding, and data entry.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Records and Health Information Technician

Wisconsin Veterans Home
01.2016 - Current
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Enhanced patient care by accurately organizing and maintaining medical records and health information.
  • Scanned and uploaded medical records into electronic medical records system.
  • Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
  • Accurately assigned ICD-10-CM codes to diagnoses based on documentation from medical records.
  • Covered for Health Unit Coordinator during her medical leave, managing additional tasks such as scheduling patient's medical appointments and ensuring orders are processed and followed up on.


Patient Care Coordinator

Ascension All Saints Hospital
10.2015 - 01.2016
  • Served as the primary liaison between patients, radiologists, technologists, and referring providers to ensure seamless coordination of imaging services.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the hospital.
  • Enhanced patient satisfaction by efficiently scheduling diagnostic imaging appointments ensuring alignment with clinical urgency and patient availability.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Customer Service Coordinator

TJ Maxx
02.2010 - 01.2016
  • Balanced multiple priorities at once including leading front-end operations by handling transactions, customer service issues, and team support.
  • Provided empathetic support to customers experiencing challenges, de-escalating tense situations and offering reassurance
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Trained and coached team members, promoting consistent service delivery.


Education

Associate of Applied Science - ADN

Gateway Technical College
Kenosha, WI
12-2025

Associate of Applied Science - Health Information Technology

Gateway Technical College
Kenosha, WI
05-2015

Skills

  • Knowledge of patient assessment, vitals, and treatment planning
  • Insertion and management of IV lines, IV medication administration, and troubleshooting complications
  • Experience working effectively within interdisciplinary teams to provide holistic patient care
  • Computer proficiency (Word, Excel, and PowerPoint)
  • Electronic health records
  • Certification in BLS and knowledge of emergency response protocols
  • Quality assurance checks
  • HIPAA compliance
  • Patient confidentiality
  • Detail-oriented
  • ICD-10 coding

Student Clinical Experience

Ascension All Saints | Racine, WI | January-April 2025

  • Provided comprehensive care for adult patients with a variety of acute and chronic medical conditions, including post-operative recovery, infections, and respiratory illnesses.
  • Assisted with daily patient assessments, including monitoring vital signs, intake/output, and pain management.
  • Administered medications as prescribed, including oral, IV, and injectable medications, under RN supervision.
  • Assisted patients with activities of daily living (ADLs), mobility, and personal hygiene while maintaining patient dignity and comfort.
  • Collaborated with the multidisciplinary team to develop and implement individualized care plans.
  • Documented patient information accurately in the electronic health record (EHR), ensuring compliance with hospital protocols.
  • Provided patient and family education regarding disease management, discharge instructions, and post-hospital care.


Lakeview Specialty Hospital & Rehab| Racine, WI | March-April 2024

  • Delivered direct patient care to a diverse patient population in both acute and rehabilitation settings.
  • Assisted in patient assessments, including vital signs, pain management, and mobility evaluations.
  • Provided support in performing activities of daily living (ADLs) such as bathing, dressing, and feeding for post-surgical and rehabilitative patients.
  • Collaborated with the interdisciplinary team to develop personalized care plans aimed at patient rehabilitation and recovery.
  • Assisted with wound care, medication administration, and catheter care under RN supervision.
  • Monitored and documented patient progress using the electronic health record (EHR) system, ensuring accurate and timely documentation.


Aurora-OB| Kenosha, WI | September-December 2023

  • Provided direct patient care to women during labor, delivery, and postpartum in.
  • Assisted in monitoring fetal heart rates and maternal vital signs during labor.
  • Supported the birthing team during deliveries, including assisting with delivery preparation, cord clamping, and newborn assessments.
  • Performed routine assessments on newborns, including APGAR scoring and routine physical exams.
  • Administered medications as prescribed, including pain relief options and post-delivery medications under RN supervision.


Wisconsin Veterans Home-Skilled Nursing Facility| Racine, WI | January-April 2023

  • Provided direct patient care to elderly residents with chronic illnesses
  • Assisted with ADLs including bathing, dressing, feeding, and mobility using gait belts and assistive devices.
  • Monitored and recorded vital signs, blood glucose levels, and intake/output accurately.
  • Observed medication administration and wound care under RN supervision.


Certification

LPN

Timeline

Medical Records and Health Information Technician

Wisconsin Veterans Home
01.2016 - Current

Patient Care Coordinator

Ascension All Saints Hospital
10.2015 - 01.2016

Customer Service Coordinator

TJ Maxx
02.2010 - 01.2016

Associate of Applied Science - ADN

Gateway Technical College

Associate of Applied Science - Health Information Technology

Gateway Technical College
Tashiana Flanagan