Ashley Martin
SOUTH SALT LAKE
Summary
Dedicated customer service representative with strong organizational skills and attention to detail. Known for effectively managing client relationships and resolving sensitive situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Western Veterinarian Partners
Cottonwood Heights, UT
09.2025 - Current
- Greet clients and pets as they enter the door and assist with questions or concerns.
- Answer incoming calls, texts and emails coming in on the daily.
- Scheduling appointments and surgeries.
- Maintaining medical records and client/patient information.
- filling and scanning paperwork and updating databases
- Processing payments and cash handling.
- Handling upset or emotional clients
- Maintained up-to-date knowledge of veterinary services and protocols to support clients.
Sales Associate
Policy Scout
West Jordan, UT
06.2025 - 09.2025
- Took incoming warm leads to discuss the purpose and importance of life insurance
- Built report with each client
- Meeting with clients to discuss financial needs and goals
- Recommended suitable polices based on age, income, family situation and budget
- Assisted clients with applications and paperwork
- Input sensitive information into company databases to securely ensure polices will be approved or denied.
Cutstomer Service Represntive
Alta Veterinary Hospital
Sandy, UT
03.2025 - 06.2025
- Handled incoming clients with incoming questions or concerns
- Scheduled appointments and surgery's appropriately
- Handled incoming calls and emails to best direct clients in the right direction.
- Handled large transactions and cash transactions
- Properly input client information into databases
- Carefully handled sensitive situations and offered reassurance.
Customer Service Representative
Western Veterinarian Partners
Grand Junction, CO
07.2024 - 02.2025
- Handled incoming calls and emails for inquiring clients with questions and concerns.
- Made call backs to check in on recently seen patients and surgery patients.
- Called to confirm next day appointments and surgery's
- Completed invoiced created during appointments ans surgeries.
- Handled large card and cash transactions
- Scanned medical documents into company data bases to update medical records.
Dog Trainer
Sit Means Sit
West Jordan, UT
04.2022 - 07.2024
- Teaching basic obedience to dogs of all ages, breed and behavioral problem.
- Developing customized training plans for each client based on needs of each pet.
- Worked with clients one on one in home or in training facility based on the needs of each dog.
- Lead group lessons with groups being up to 30 people at one time.
- Lead with clear verbal instruction how to best handle each situation their pet is put into .
- Communicated with clients through company databases to discuss issues, updates, answered questions and assisted in training.
Call Center Representative
Veterans First Mortgage
Salt Lake City, UT
10.2021 - 04.2022
- Managed high-volume inbound calls, ensuring excellent customer service and support for mortgage inquiries.
- Resolved customer issues effectively, maintaining a focus on accuracy and timely solutions.
- Utilized CRM systems to track interactions, streamline processes, and enhance customer experience.
- Collaborated with team members to improve call handling procedures and reduce average response time.
Dog Daycare Attendant
Camp Bow Wow
Sount Salt Lake, UT
04.2021 - 10.2021
- Supervised playgroups to ensure safety and appropriate behavior among dogs.
- Delivered daily care routines, including feeding, grooming, and exercise activities for all dogs.
- Monitored health and behavior of dogs, reporting any concerns to management promptly.
- Implemented enrichment activities that promoted physical and mental stimulation for dogs.
Cashier
Sutherlands Lumber
Grand Junction, CO - Salt Lake City, UT
04.2018 - 04.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of products to assist customers with inquiries and purchases.
- Handled cash, credit, and returns while ensuring compliance with store policies.
- Trained new cashiers on operational procedures and customer service standards.
Education
No Degree - Human Resources
Ensign College
Salt Lake City, UTHigh School Diploma -
Fruita Monument Highschool
Fruita, CO05-2019
Skills
- Customer service
- Data entry
- Time Management
- Works well with others
- Organized
- Attention to detail
- Reliable
Timeline
Customer Service Representative
Western Veterinarian Partners
09.2025 - Current
Sales Associate
Policy Scout
06.2025 - 09.2025
Cutstomer Service Represntive
Alta Veterinary Hospital
03.2025 - 06.2025
Customer Service Representative
Western Veterinarian Partners
07.2024 - 02.2025
Dog Trainer
Sit Means Sit
04.2022 - 07.2024
Call Center Representative
Veterans First Mortgage
10.2021 - 04.2022
Dog Daycare Attendant
Camp Bow Wow
04.2021 - 10.2021
Cashier
Sutherlands Lumber
04.2018 - 04.2021
No Degree - Human Resources
Ensign College
High School Diploma -
Fruita Monument Highschool