Ashley Martinez
Summary
Seeking an entry-level position to start my career in a professional environment. To establish employment with a reputable company where I can utilize my skills and background to the maximum. Although I may not have the experience, I have ambition and dedication that will highlight me from the rest.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Supervision Officer III
Harris County Adult Probation
05.2023 - Current
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
Public Safety Officer
Lone Star College System
10.2022 - 05.2023
- Entered secured areas to determine business, directing and rerouting individuals as necessary
- Evaluated complaint and emergency-request information to determine response requirements
- Responded to emergent situations and deciphered strategy to securely restore order
- Relayed emergency request information to appropriate agency dispatchers.
Commercial Trucking Agent
Concord Commercial Trucking Insurance
12.2019 - 10.2022
- Onboarding of new employees and agents
- Increase overall company book of business growth by 25% over 2 years
- Learned and applied sales techniques to achieve marketing goals for outreach
- Distributed electronic submissions and hard copy materials to promote clients
- Helped clients prepare for contract negotiations by gathering past offers from other sponsors.
Top Seller/ Season Keyholder
Bath And Body Works
10.2017 - 11.2019
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assisted with weekly and monthly inventory audits to support store accuracy.
- Explained products and services to help customers make informed decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Lead Keyholder
Payless Shoe Store
04.2016 - 11.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier/Cook
Taco Cabana
05.2015 - 03.2016
- Trained new team members in cash register operation, stock procedures, and customer services
- Learned roles of other departments to provide coverage and keep the store operational
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Criminal Justice
The University of Houston-Downtown
Houston, TX12.2022
Associate of Arts - Criminal Justice
Lone Star College
Houston, TX12.2019
Skills
- Supervisor experience
- Recordkeeping Proficiency
- Financial Document Preparation
- Time Management
- Expert in Microsoft Word applications
- Bilingual (Spanish/English)
- Communication skills
- Customer service skills
Certification
- Security Level II License
- CPR/ AED/ First Aid
Timeline
Community Supervision Officer III
Harris County Adult Probation
05.2023 - Current
Public Safety Officer
Lone Star College System
10.2022 - 05.2023
Commercial Trucking Agent
Concord Commercial Trucking Insurance
12.2019 - 10.2022
Top Seller/ Season Keyholder
Bath And Body Works
10.2017 - 11.2019
Sales Lead Keyholder
Payless Shoe Store
04.2016 - 11.2017
Cashier/Cook
Taco Cabana
05.2015 - 03.2016
Bachelor of Science - Criminal Justice
The University of Houston-Downtown
Associate of Arts - Criminal Justice
Lone Star College
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