Ashley Mastrianni
Williamston,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Recptionist, Optician
Curio Eyecare
Williamston, MI
10.2021 - 11.2023
- Organized inventory according to product type and manufacturer specifications.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Repaired broken frames using specialty tools and equipment.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed customers on how to care for, insert and remove contact lenses.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Demonstrated how to insert, remove, and care for contact lenses.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Calculated measurements for eyewear using optical measuring devices.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Ordered stock from suppliers based on customer orders.
- Assisted customers with selecting frames and lenses that best suited their needs.
Office Manager
Wings Over East Lansing
East Lansing, MI
06.2011 - 02.2019
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Education
Health Sciences
Lansing Community College
Lansing, MISkills
- Order Preparation
- Display Building
- Supply Management
- Transaction Processing
- Retail Sales
- Computer Skills
- Product Upselling
- Customer Service
- Insurance Billing
- Insurance Verification
- Attention to Detail
- Patient History Documentation
- Glasses Repair
- Analytical Thinking
- Administrative Functions
- Appointment Scheduling
- Patient Testing
References
References available upon request.
Timeline
Recptionist, Optician
Curio Eyecare
10.2021 - 11.2023
Office Manager
Wings Over East Lansing
06.2011 - 02.2019
Health Sciences
Lansing Community College