Ashley Matthews
Linden,NC
Summary
Organized Community Manager offering 5 years' experience working with lease up & stabilized properties, paired with goal oriented and performance minded approach. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills. Experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
5
5
years of professional experience
Work History
Community Manager
Bell Partners Inc.
12.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Managed community within established cost constraints.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Provided leadership, guidance and support to staff members.
Assistant Community Manager
Bell Partners Inc.
08.2022 - 12.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Leasing Consultant
Bell Partners Inc.
10.2019 - 04.2021
- Respond to requests and scheduled appointments for property showings
- Greet clients, showed apartments, and prepare leases
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts
- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Keep records accurate, detailed and fully compliant with reporting requirements to meet safety, local and federal housing requirements
- Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Verify tenant incomes and other information before accepting lease applications
- Follow up on tenant renewal notices
- Resolve conflicts between tenants regarding noise, encroachments, and parking
- Help clients find leases to suit needs such as handicapped access, pet-friendly locations, and one-story configurations
- Escalate major issues to property manager for immediate remediation
- Market advertised properties to prospective clients and consistently exceeding target closing rate.
Education
High School Diploma -
Overhill's High School
Spring Lake, NC06.2020
Skills
- INTERPERSONAL & COMMUNICATION
- STRONG ORGANIZATIONAL & SCHEDULE COORDINATION
- SALES AND MARKETING
- COMPLAINTS INVESTIGATION & DISTURBANCE HANDLING
- VIOLATION RESOLUTION
- TENANT & OWNER LIASING
- TEAM BUILDING
- PROPERTY SHOWING
- YARDI
- MICROSOFT OFFICE
- CREATIVE & ADAPTABLE
Accomplishments
Assistant Community Manager of the Year 2023
Timeline
Community Manager
Bell Partners Inc.
12.2023 - Current
Assistant Community Manager
Bell Partners Inc.
08.2022 - 12.2023
Leasing Consultant
Bell Partners Inc.
10.2019 - 04.2021
High School Diploma -
Overhill's High School
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