Ashley Matthews
Chickasha
Summary
Dedicated customer service representative with strong skills in complaint resolution and team collaboration. Committed to enhancing customer satisfaction through effective communication and active listening.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Loan Depot
Chickasha
11.2024 - Current
- Assisted customers with inquiries and product selections.
- Educated clients on loan products and service offerings available.
- Maintained accurate customer records in the CRM system.
- Collaborated with team members to enhance customer satisfaction efforts.
- Adhered to company policies while handling sensitive financial information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Office Assistant
St. Anthonys Hospital
Oklahoma City
05.2024 - 11.2024
- Assisted with daily office operations and maintained organized files.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Coordinated office supplies inventory and facilitated timely reordering.
- Scheduled appointments and maintained calendars for office personnel.
- Maintained cleanliness of common areas to promote a productive environment.
- Conducted data entry tasks to update client information in databases.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Business Team Administrator
Grand Ave. Dental Group
Chickasha
08.2023 - 05.2024
- Coordinated patient schedules and appointments for optimal office efficiency.
- Managed patient records and ensured compliance with privacy regulations.
- Assisted dental staff by preparing treatment rooms and necessary materials.
- Responded to patient inquiries and provided information about services offered.
- Maintained office supplies inventory and ordered replacements as needed.
- Supported billing processes by verifying insurance information for patients.
- Organized office events and staff meetings to enhance team collaboration.
- Implemented filing systems for easy access to patient information and documents.
- Provided administrative support for team members, including scheduling meetings and managing calendars.
- Managed inbound and outbound calls to collect outstanding debts.
- Maintained accurate records of customer interactions in the collections system.
Office Manager
Jim Cox Dental,DDS.
New Castle
08.2022 - 08.2023
- Organized office operations and maintained efficient workflows across departments.
- Managed schedules, appointments, and travel arrangements for staff members.
- Coordinated communication between management and team members to enhance collaboration.
- Implemented office policies and procedures to streamline daily functions.
- Oversaw inventory management, procurement, and vendor relationships for supplies.
- Assisted in onboarding new employees by providing training and orientation resources.
- Developed filing systems to ensure easy access to important documents and records.
- Facilitated regular team meetings to discuss project updates and address concerns.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed insurance claims and payments accurately.
- Verified insurance eligibility and benefits information for patients.
Office Manager
Chickasha Dental Group
Chickasha
08.2019 - 11.2020
- Organized office operations and maintained efficient workflows across departments.
- Coordinated communication between management and team members to enhance collaboration.
- Managed schedules, appointments, and travel arrangements for staff members.
- Implemented office policies and procedures to streamline daily functions.
- Assisted in onboarding new employees by providing training and orientation resources.
- Developed filing systems to ensure easy access to important documents and records.
- Facilitated regular team meetings to discuss project updates and address concerns.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared reports documenting outcomes of insurance claim investigations.
- Checked patient insurance and collected pre-authorizations from providers.
- Assessed patient eligibility for insurance coverage and benefits.
- Called insurance companies to verify patient benefits.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Monitored changes in laws governing insurance products.
- Created weekly payroll reports using computerized accounting software programs.
- Processed payroll information for employees within the department.
Business Administration
Life Time Denistry
Chickasha
05.2018 - 08.2019
- Oversaw daily operations of the business administration department.
- Coordinated hygiene audits to ensure compliance with health standards.
- Implemented hygiene protocols in collaboration with facility management teams.
- Monitored cleanliness of high-traffic areas and restrooms regularly.
- Established schedules for routine cleaning and maintenance tasks effectively.
- Provided guidance to team members on best practices in hygiene management.
Education
Dental Assistant - Assisting
Green Country School of Dental
Claremore, OK05-2017
Basic Diploma - Basic
Sulphur High School
Sulphur, La05-2001
Skills
- Customer service
- Complaint resolution
- Team collaboration
- Conflict de-escalation
- Client relationship building
- Active listening
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Credit adjustments
- Appointment scheduling
- Computer proficiency
- Strong teamwork
- [Software] CRM system proficiency
- Financial plan options
- Punctual and reliable
- Administrative support
- Maintaining cleanliness
- Dental terminology
- Records management
- Insurance billing
- Pleasant speaking voice
- Incoming call reception
- Mail sorting and distribution
- Payment processing
- Dental staff support
- Billing procedures
- Phone and email etiquette
- Adept at multi-line phones
- Front office management
- Friendly and outgoing
- Electronic dental record (EDR)
Timeline
Customer Service Representative
Loan Depot
11.2024 - Current
Office Assistant
St. Anthonys Hospital
05.2024 - 11.2024
Business Team Administrator
Grand Ave. Dental Group
08.2023 - 05.2024
Office Manager
Jim Cox Dental,DDS.
08.2022 - 08.2023
Office Manager
Chickasha Dental Group
08.2019 - 11.2020
Business Administration
Life Time Denistry
05.2018 - 08.2019
Dental Assistant - Assisting
Green Country School of Dental
Basic Diploma - Basic
Sulphur High School